Subject: Note Added - [#5576606] tablet not charging
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 15:11:08 +0000

Hi ,    Ops cpskygarden added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5576606    Subject:  tablet not charging   Requester: Jp    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Pearl,</div>
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   Since we do not have this product in the store, we can issue credit note and handover to the customer.</div>
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   Please advise the customer to bring the damage tablet at the time of the visit.</div>
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<b><span style='font-family:"Book Antiqua", serif;margin:0px' class="ContentPasted0">Regards,</span></b>
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<font><b>Anshaf Akbar</b></font>
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<b style="font-family: Calibri, sans-serif; font-size: 11pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit"><span style='font-family: "Book Antiqua", serif' class="ContentPasted0"> 0588938396</span></b>
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<span style='font-family:"Book Antiqua", serif;margin:0px' class="ContentPasted0">Centrepoint Sky Garden</span>
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<span style='font-family:"Book Antiqua", serif;margin:0px' class="ContentPasted0">Store Code -21006</span>
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<span style='font-family:"Book Antiqua", serif;margin:0px' class="ContentPasted0"><img style=" width: 162px; height: 65px; min-height: auto; min-width: auto; max-width: initial" class="ContentPasted0" width="162" height="65" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjc3MTA5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.KC5XB1iG-1Aps7vHBfALHhAUE1aAKypJWdZUDUveStE" data-id="2044012771093"><img style=" width: 169px; height: 67px; min-height: auto; min-width: auto; max-width: initial" class="ContentPasted0" width="169" height="67" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjc3MTA5NSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.jXfQe1UMlrflcdDK-qrmsAfDADLPYc-OnCHSKKQF-5g" data-id="2044012771095">    <span class="ContentPasted0"> </span></span><span style="margin:0px"><img style=" width: 46px; height: 77px; min-height: auto; min-width: auto; max-width: initial" class="ContentPasted0" width="46" height="77" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMjc3MTA5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zpJdwos0bypACrzC-M79sXlN617eAJDKD9ph8myR9B8" data-id="2044012771096"></span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, February 21, 2023 5:14 PM<br>
<b>To:</b> Ahamed Wahab &lt;[email-masked]&gt;; Ops cpskygarden &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5576606] - tablet not charging
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<div class="x_MsoNormal">Team,</div>
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<div class="x_MsoNormal">Please can you look into the below matter and connect with customer.</div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, February 21, 2023 5:03 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5576606] - tablet not charging</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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Cx is chasing us, kindly update.<br>
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Regarding the following concern Customer is saying that he handed over the tablet to his friend and his friend is going to visit the same store from where he purchased the item. We request you to kindly advice if the replacement can be done.<br>
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Customer Name: Jean-Paul d’Offay<br>
Customer Contact Number: +248 253-5510<br>
Customer E-mail Id: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
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Issue Description: Customer has purchased the item from the store .Customer is reporting that" I bought 2 kids tablet for my 2 nephews as a gift… as you can see it was bought on the 3rd. I arrived back in my country on the 10th and gave it to them and one of
 them is not charging… we did not get the option to test it in the shop".<br>
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Kindly note that the cx has sent the item with some one and he is in Dubai now. Please notify the store, that the person will come to return the item.<br>
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Thanks for your help!<br>
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Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Mohammad Khalid</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system">On Fri, 17 Feb at 3:17 PM
<span class="x_separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"> </span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Cx is chasing us, kindly update.</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system"><br>
Regarding the following concern Customer is saying he don't know when he will be coming back and he wont to know the maximum time he can return the product. Kindly advise.<br>
<br>
Customer Name: Jean-Paul d’Offay<br>
Customer Contact Number: +248 253-5510<br>
Customer E-mail Id: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<br>
Issue Description: Customer has purchased the item from the store .Customer is reporting that" I bought 2 kids tablet for my 2 nephews as a gift… as you can see it was bought on the 3rd. I arrived back in my country on the 10th and gave it to them and one of
 them is not charging… we did not get the option to test it in the shop".<br>
<br>
Kindly note that the cx has sent the item with some one and he is in Dubai now. Please notify the store, that the person will come to return the item.<br>
<br>
Thanks for your help!<br>
<br>
Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">zai</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system">On Thu, 16 Feb at 12:19 PM
<span class="x_separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
<br>
Regarding the following concern Customer is saying he don't know when he will be coming back and he wont to know the maximum time he can return the product. Kindly advise.<br>
<br>
Customer Name: Jean-Paul d’Offay<br>
Customer Contact Number: +248 253-5510<br>
Customer E-mail Id: <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<br>
Issue Description: Customer has purchased the item from the store .Customer is reporting that" I bought 2 kids tablet for my 2 nephews as a gift… as you can see it was bought on the 3rd. I arrived back in my country on the 10th and gave it to them and one of
 them is not charging… we did not get the option to test it in the shop".</span></div>
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<strong><span style="font-size:10.5pt; font-family:-apple-system">Kindly note that the cx has sent the item with some one and he is in Dubai now. Please notify the store, that the person will come to return the item.</span></strong><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<strong><span style="font-size:10.5pt; font-family:-apple-system">​</span></strong><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Thanks for your help!</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">​</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Regards,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Mais.</span></div>
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