Subject: Ticket Assigned - Conversation with Madilicious*
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 12:38:56 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Madilicious* Madilicious*                    Hi           04:14 PM, 22nd Feb                     Madilicious*                    Can i exchange a product instore if i purchased it online           04:14 PM, 22nd Feb                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max, This is Khalid, How may I assist you today?           04:22 PM, 22nd Feb                     Madilicious*                    Okai so i ordered 2 things. One was a night suit in size small 2 pc. The shirt is size S bit the PJ is 2XL           04:23 PM, 22nd Feb                     Madilicious*                             04:23 PM, 22nd Feb                   Mohammad                   Thank you for sharing the details.           04:25 PM, 22nd Feb                   Mohammad                   We would like to inform you that in order to exchang
 e your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           04:25 PM, 22nd Feb                     Madilicious*                    Okay. I will but very disappointed with the service. Ordered online for ease but the set hai 2 diff sizes of the same article sent.           04:27 PM, 22nd Feb                   Mohammad                   Is there anything else I can assist you with?           04:27 PM, 22nd Feb                   Mohammad                   We are really sorry for the inconvenience caused to you.           04:28 PM, 22nd Feb                   Mohammad                   We request you to kindly visit the store and return your item and use your cash refund or Credit Note to buy a new product right away.           04:28 PM, 22nd Feb                     Madilicious*                    I just want to be sure that there wont be any issue exchanging it  since size of PJ is wrong but size
  of shirt is fine.           04:29 PM, 22nd Feb                     Madilicious*                    I'll get ut exchanged in shop           04:29 PM, 22nd Feb                   Mohammad                   We request you to please visit the store and get it exchanged if the store team will allow otherwise you can return it at the store get the cash refund or Credit Note to buy a new product.           04:34 PM, 22nd Feb                   Mohammad                   Is there anything else I can assist you with?           04:35 PM, 22nd Feb                     Madilicious*                    Nope           04:37 PM, 22nd Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           04:37 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5743086