Subject: Ticket Assigned - Conversation with Nilu Jayasinghe
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Feb 2023 08:52:33 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nilu Jayasinghe Nilu Jayasinghe                    I’m checking on it please give me few minutes           12:23 PM, 22nd Feb                     Nilu Jayasinghe                    Embroidery too with puff sleeves - colour Blue size M  Ribbed Knee Length A-line Dress with Button Closure and 3/4 Sleeves  Color: Grey  Size: M 1           12:27 PM, 22nd Feb                   Mohammad                   Good Afternoon Nilu, Thank you for contacting Max, This is Khalid, How may I assist you today?           12:30 PM, 22nd Feb                   Mohammad                   We can see that you are contacting us regarding the order id 9414713664.           12:34 PM, 22nd Feb                     Nilu Jayasinghe                    Yes           12:37 PM, 22nd Feb                   Mohammad                   Could you please elaborate your concern regarding the order id?           12:38 PM, 22nd Feb                     Nilu Jayasinghe                    I have returned 3 items from order No 9414713664 & 9414739789           12:38 PM, 22nd Feb                     Nilu Jayasinghe                    But I’m yet to receive the refund           12:38 PM, 22nd Feb                     Nilu Jayasinghe                    They already collected these items on 17/02/23           12:39 PM, 22nd Feb                     Nilu Jayasinghe                    Hi! Your return request RP021523002419 has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://shkrn.app.link/5ydKui6Euxb Stay Happy!           12:39 PM, 22nd Feb                     Nilu Jayasinghe                    Message I received from max is above           12:39 PM, 22nd Feb                   Mohammad                   For the order id 9414713664, we are not able to view any return request, but for the order id 9414739789 there is a return request found with the two items.           12:39 PM, 22nd Feb                     Nilu Jayasinghe                    They delivered both together           12:40 PM, 22nd Feb                     Nilu Jayasinghe                    So I returned 3 items out of 4 to the guy who came to pick it up           12:40 PM, 22nd Feb                     Nilu Jayasinghe                    You should be having some record about returned items?           12:41 PM, 22nd Feb                   Mohammad                   Could you please share with us the return tracking id for the order id 9414713664 under which your returned your items.           12:41 PM, 22nd Feb                     Nilu Jayasinghe                    Hi! Your return request RP021523002419 has been successfully picked up. We will keep you posted on your refund. Click to give feedback https://shkrn.app.link/5ydKui6Euxb Stay Happy!           12:42 PM, 22nd Feb                     Nilu Jayasinghe                    This is all I got           12:42 PM, 22nd Feb                   Mohammad                   In the return tracking id RP021523002419  kindly confirm us how many items you have returned.           12:43 PM, 22nd Feb                     Nilu Jayasinghe                    3 items           12:44 PM, 22nd Feb                   Mohammad                   So it means you have returned total 3 items from both the orders.           12:45 PM, 22nd Feb                     Nilu Jayasinghe                    Yes           12:45 PM, 22nd Feb                     Nilu Jayasinghe                    Embroidery too with puff sleeves - colour Blue size M & L   Ribbed Knee Length A-line Dress with Button Closure and 3/4 Sleeves  Color: Grey  Size: M           12:46 PM, 22nd Feb                   Mohammad                   This item is from the order 9414713664?           12:46 PM, 22nd Feb                     Nilu Jayasinghe                    From both           12:48 PM, 22nd Feb                   Mohammad                   Thank you for the clarification.           12:48 PM, 22nd Feb                     Nilu Jayasinghe                    ??           12:48 PM, 22nd Feb                   Mohammad                   We will have to check the same with the warehouse and will update you via the email id : [email-masked]           12:49 PM, 22nd Feb                     Nilu Jayasinghe                    Yea please. Thank you!           12:49 PM, 22nd Feb                   Mohammad                   Is there anything else I can assist you with?           12:50 PM, 22nd Feb                     Nilu Jayasinghe                    That’s all thank you!  Hope that I’ll get the refund soon           12:51 PM, 22nd Feb                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:51 PM, 22nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5742064