Subject: New Reply Received - Re: How did you enjoy shopping with us?
From: Splash <[email-masked]>
To: [email-masked]
Date: Tue, 21 Feb 2023 16:44:10 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Re: How did you enjoy shopping with us?  Ticket comment <div dir="auto">Dear Sir,<div dir="auto"><br></div>
<div dir="auto">The packaging plastic with the receipt was thrown away.But the item is still intact.Is it possible to return it without the plastic bag but the item is ok.?only the plastic bag and the receipt is not there.anyway I still have an electronic receipt.</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Tue, 21 Feb 2023, 5:20 pm Splash, &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex"><div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5730752</div>
<div dir="ltr">We have sent you follow up emails requesting information, however we've not heard from you. We assume that your issue has now been resolved, and we will treat this support case as closed.</div>
<div dir="ltr">Incase you feel that your issue is still outstanding, please reply to this email, and we will re-open your case.</div>
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<span>-</span>-</div>
<div dir="ltr">Mohammad Khalid : </div>
<div style="font-family:-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,Helvetica Neue,Arial,sans-serif;font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Gerlie,<br><br>Thank you for reaching out to us.</div>
<div dir="ltr">​<br>
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<div dir="ltr">We sincerely apologize however, we do not have an online exchange option available at this time. <br> <br>You can return your Splash product to a Splash<span>/</span>Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.<br> <br>- You can contact our customer support team on 800-775274 to make a return and to be notified of the refund amount based on our return policy.<br>- You can also make the return online. You can log into your account and go to Order History. Click on 'Order number'. From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>- You can now drop off your return to any Splash<span>/</span>Centrepoint store across the UAE.<br> <br>Here’s what you need to do.<br> <br>- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash<span>/</span>Centrepoint store in the UAE.<br>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.</div>
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<div dir="ltr">If you wish us to create the return request on behalf of you, kindly let us know and we will do the needful for you.<br> <br>Feel free to get in touch with us for further assistance.<br><br>
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<div style="margin-top:0px;margin-bottom:1rem;box-sizing:border-box">Thank You,<br style="box-sizing:border-box"><span>Splash </span>Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5730752