Subject: Ticket Assigned - Conversation with SaNeeB maNiyAtH
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 10:13:31 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SaNeeB maNiyAtH SaNeeB maNiyAtH                    Hello           01:29 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:29 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Hello SaNeeB MaNiyAtH , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:29 PM, 25th Mar                     SaNeeB maNiyAtH                    2           01:29 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            01:29 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:29 PM, 25th Mar                     SaNeeB maNiyAtH                    2           01:30 PM, 25th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:30 PM, 25th Mar                     SaNeeB maNiyAtH                    1           01:30 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:30 PM, 25th Mar                     SaNeeB maNiyAtH                    [email-masked]           01:30 PM, 25th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:30 PM, 25th Mar                   Mohammad                   Good Afternoon Saneeb, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:37 PM, 25th Mar                     SaNeeB maNiyAtH                    Yes           01:39 PM, 25th Mar                     SaNeeB maNiyAtH                    What is the status of my return request?           01:39 PM, 25th Mar                   Mohammad                   Please allow me a moment to check this for you.           01:41 PM, 25th Mar                     SaNeeB maNiyAtH                    Ok           01:41 PM, 25th Mar                   Mohammad                   Thank you for your patience.           01:44 PM, 25th Mar                   Mohammad                   Could you please confirm us your order id 9418936534?           01:44 PM, 25th Mar                     SaNeeB maNiyAtH                    Yes, confirmed           01:45 PM, 25th Mar                   Mohammad                   Thank you for the confirmation.           01:47 PM, 25th Mar                   Mohammad                   As per the tracking details it turned out that the pickup is cancelled at your end.           01:47 PM, 25th Mar                   Mohammad                   We request you to kindly confirm us if you have cancelled the pick up or not.           01:48 PM, 25th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           01:50 PM, 25th Mar                     SaNeeB maNiyAtH                    Yes           01:50 PM, 25th Mar                     SaNeeB maNiyAtH                    I didn’t cancel           01:50 PM, 25th Mar                   Mohammad                   Thank you for the confirmation.           01:51 PM, 25th Mar                     SaNeeB maNiyAtH                    I received a message and email from centerpoint state that I cancel this !!           01:51 PM, 25th Mar                   Mohammad                   We are going to create the return request for you again.           01:51 PM, 25th Mar                   Mohammad                   Kindly wait for a moment.           01:51 PM, 25th Mar                     SaNeeB maNiyAtH                    There is a limit for everything, your guys are making the customer like stupid.           01:53 PM, 25th Mar                   Mohammad                   Thank you for your patience.           01:53 PM, 25th Mar                   Mohammad                   Kindly note that we have created the return request for you.           01:53 PM, 25th Mar                     SaNeeB maNiyAtH                    Don’t thank me , I am out of patience now           01:54 PM, 25th Mar                   Mohammad                   The return tracking id for the same is RP032523002851 and you can track it through the link https://rb.gy/qlgefm           01:54 PM, 25th Mar                     SaNeeB maNiyAtH                    Because of your stupid service           01:54 PM, 25th Mar                     SaNeeB maNiyAtH                    Stop this nonsense and return my money back,           01:54 PM, 25th Mar                   Mohammad                   Also note that the collection will be done in 2-5 working days.           01:54 PM, 25th Mar                     SaNeeB maNiyAtH                    Not acceptable           01:55 PM, 25th Mar                     SaNeeB maNiyAtH                    I requested request on 13/3/2023           01:55 PM, 25th Mar                     SaNeeB maNiyAtH                    Because of your mistake why should I wait till this time ?           01:55 PM, 25th Mar                   Mohammad                   We will escalate the issue to the courier team to arrange the collection on priority.           01:55 PM, 25th Mar                     SaNeeB maNiyAtH                    This is not the answer I want           01:56 PM, 25th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           01:56 PM, 25th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           01:56 PM, 25th Mar                     SaNeeB maNiyAtH                    I don’t want this explanation           01:56 PM, 25th Mar                     SaNeeB maNiyAtH                    I will not allow anymore time           01:57 PM, 25th Mar                     SaNeeB maNiyAtH                    I want you to take it back the goods within today maximum by 7:00PM           01:57 PM, 25th Mar                     SaNeeB maNiyAtH                    I don’t want to listen your bloody explanation, this is the maximum limit you can fool me!!!           01:58 PM, 25th Mar                   Mohammad                   2-5 working days is the general time frame for collection but as per your request we will forward your concern to the courier team to arrange the collection by today itself.           01:58 PM, 25th Mar                     SaNeeB maNiyAtH                    It make sense           01:58 PM, 25th Mar                   Mohammad                   Kindly allow us some time so that we can forward your concern.           01:59 PM, 25th Mar                     SaNeeB maNiyAtH                    This is called prompt response           01:59 PM, 25th Mar                     SaNeeB maNiyAtH                    You do whatever you want, but you should take it back within today before 7:00 PM           02:00 PM, 25th Mar                     SaNeeB maNiyAtH                    After that I will not be available in home           02:00 PM, 25th Mar                   Mohammad                   We will ask the courier team to arrange the collection before 7PM.           02:01 PM, 25th Mar                   Mohammad                   Is there anything else I can assist you with?           02:01 PM, 25th Mar                     SaNeeB maNiyAtH                    I want my money back           02:01 PM, 25th Mar                     SaNeeB maNiyAtH                    ?           02:01 PM, 25th Mar                   Mohammad                   Kindly note that once the collection will be done your refund will be processed on to your original mode of payment.           02:02 PM, 25th Mar                     SaNeeB maNiyAtH                    I am experiencing a worst service from Landmark group           02:05 PM, 25th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:05 PM, 25th Mar                     SaNeeB maNiyAtH                    I never expected this from you guys           02:05 PM, 25th Mar                   Mohammad                   We know that this would be really frustrating for you.           02:05 PM, 25th Mar                     SaNeeB maNiyAtH                    This is like Day to Day mart           02:05 PM, 25th Mar                   Mohammad                   Reset assured we will do the best to arrange the collection on priority.           02:06 PM, 25th Mar                     SaNeeB maNiyAtH                    I mean this is like 1-10 Durham shops           02:06 PM, 25th Mar                     SaNeeB maNiyAtH                    Please… please… please … this is not good for centerpoint           02:06 PM, 25th Mar                     SaNeeB maNiyAtH                    We have a trust on your brands and name, don’t spoil it.           02:07 PM, 25th Mar                   Mohammad                   This is not the experience we would like you to have with us and we are really sorry for this.           02:07 PM, 25th Mar                     SaNeeB maNiyAtH                    I suppose to buy the same item once I returned this, since there is a small damage on delivered item           02:08 PM, 25th Mar                     SaNeeB maNiyAtH                    It’s been 2 weeks now, I must proceed with alternative options now.           02:09 PM, 25th Mar                   Mohammad                   Kindly note that we value our customers and we strive each day to improve the business we do with efficient services ensuring the quality and providing timely & convenient solution to our customers.           02:10 PM, 25th Mar                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           02:11 PM, 25th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:13 PM, 25th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5922238