Subject: Email was not delivered to [email-masked]
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 25 Mar 2023 08:09:31 +0000

Hi Mohammad Khalid,  
  The following message composed by you on ticket 5913204 failed to reach the recipient [email-masked]. 
  Reason: "Email rejected due to an unexpected error. Please try again after sometime..  "
  Message content:  Hi Neha,    Thank you for your patience.  We apologize for the inconvenience caused to you.     We are contacting you regarding your order with id: 9420510689, we have received the update from our concerned team that your order has been delivered and collected by you on 3/24/23.  We know that there was a delay in your order and we are really sorry for the inconvenience caused to you. Please be assured as we have forwarded this issue to our concerned team and they are going to make sure that you will not face such issues in your future purchase.     We also checked and found that your have created the return request under the same and and the collection will be processed by the transportation partner, Shipa within 2 to 5 working days.   In the event that the returns are not received by the transport partner Shipa within the specified time, please contact us again in order to serve you to the fullest.  You can also track the return request via the Shipa website https://shipa.com/track/ through the tracking number SD010194916.     We would like to inform you that your product will take 2 - 3 business days to reach our warehouse after successful pickup and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.   Once the refund of amount AED 48 will be done, it may take upto 7-14 days to reflect in your bank account.     Thank you for your understanding and cooperation with us.   Feel free to get in touch with us for further assistance.       Thank You, Max Support Team