Subject: Ticket Assigned - Conversation with Mathew K Cherian
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:37:04 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mathew K Cherian Mathew K Cherian                    Hi,  how many hours I  have to wait for any message or call regarding my order... last 6 hours I was waiting.  Why the delivery is not calling me?           08:16 PM, 23rd Mar                     Mathew K Cherian                    Delivery agent           08:16 PM, 23rd Mar                   Mohammad                   Good Evening Mathew, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           08:18 PM, 23rd Mar                   Mohammad                   Thank you for your patience.           08:20 PM, 23rd Mar                     Mathew K Cherian                    Hi khalid,  please contact your delivery agent shanmugan and ask him when he is planning to deliver the order           08:20 PM, 23rd Mar                   Mohammad                   We have checked an
 d found that our delivery team tried to deliver your order but without success.           08:20 PM, 23rd Mar                     Mathew K Cherian                    No           08:20 PM, 23rd Mar                   Mohammad                   We request you to kindly confirm us your address and contact number so that we will forward the same to the delivery team to avoid any further delay.           08:21 PM, 23rd Mar                     Mathew K Cherian                    They didn't make any call or message           08:21 PM, 23rd Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           08:22 PM, 23rd Mar                     Mathew K Cherian                    I think they are willing to deliver it today           08:22 PM, 23rd Mar                     Mathew K Cherian                    Sorry,  not willing           08:22 PM, 23rd Mar                   Mohammad                   Kindly note that one attempt of delivery do
 ne today hence next attempt of delivery will be tomorrow.           08:23 PM, 23rd Mar                     Mathew K Cherian                    Can you please tell me what attempt they made           08:24 PM, 23rd Mar                   Mohammad                   Kindly note that we will follow up with the delivery team to deliver your order on priority.           08:25 PM, 23rd Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           08:25 PM, 23rd Mar                     Mathew K Cherian                    Tomorrow is Friday,  I have lot of work to do. If I know the time of delivery then I can plan my works           08:27 PM, 23rd Mar                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           08:30 PM, 23rd Mar                   Mohammad                   Also you can tell us your preferred time so that we will 
 forward the same to the delivery team.           08:30 PM, 23rd Mar                     Mathew K Cherian                    Between 5pm and 7pm           08:31 PM, 23rd Mar                   Mohammad                   Thank you for sharing the time preference.           08:32 PM, 23rd Mar                   Mohammad                   We will forward the same to the delivery team to arrange the delivery in this time frame.           08:32 PM, 23rd Mar                   Mohammad                   Is there anything else I can assist you with?           08:33 PM, 23rd Mar                     Mathew K Cherian                    Nothing,  please tell them to make call at my number 65975927 .. thank you           08:34 PM, 23rd Mar                   Mohammad                   Sure you will be contacted on the same number which you shared with us.           08:36 PM, 23rd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint
 .  Have a wonderful day.           08:36 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915535