Subject: Ticket Assigned - Conversation with Surya Nair
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:31:32 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Surya Nair Surya Nair                    Hi           07:59 PM, 23rd Mar                     Surya Nair                    I want to raise a complaint           08:00 PM, 23rd Mar                   Mohammad                   Good Evening Surya, Thank you for contacting Max, This is Khalid, I will be happy to help you.           08:07 PM, 23rd Mar                     Surya Nair                    My order number  is 8421335219           08:08 PM, 23rd Mar                     Surya Nair                    What about my order           08:09 PM, 23rd Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:09 PM, 23rd Mar                   Mohammad                   Thank you for your patience.           08:10 PM, 23rd Mar                   Mohammad                   As per the tracking details your order is out for delivery.           08:10 PM, 23rd Mar                     Surya Nair                    I got a message to deliver today           08:10 PM, 23rd Mar                   Mohammad                   You will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           08:10 PM, 23rd Mar                   Mohammad                   Kindly note that our delivery partner has to deliver multiple orders in a day hence it takes time.           08:11 PM, 23rd Mar                     Surya Nair                    I didn’t receive my product yet           08:11 PM, 23rd Mar                   Mohammad                   Also note that our delivery team delivers the order till 10PM.           08:11 PM, 23rd Mar                   Mohammad                   If you do not receive the order till 10 you can contact us again and we will do the needful for you.           08:11 PM, 23rd Mar                     Surya Nair                    Now i got message regarding that I not available           08:11 PM, 23rd Mar                   Mohammad                   Could you please share with us the screenshot of the message you received so that we can check and assist you accordingly.           08:13 PM, 23rd Mar                     Surya Nair                             08:14 PM, 23rd Mar                   Mohammad                   The last message you received is for another order.           08:15 PM, 23rd Mar                   Mohammad                   This order 8419288339 has already been reversed and reached at our warehouse.           08:16 PM, 23rd Mar                     Surya Nair                    Ok           08:17 PM, 23rd Mar                   Mohammad                   Is there anything else I can assist you with?           08:18 PM, 23rd Mar                     Surya Nair                    8421335219 will deliver today itself?           08:18 PM, 23rd Mar                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           08:19 PM, 23rd Mar                     Surya Nair                    But I want the product because I have a function tomorrow try to deliver today please           08:21 PM, 23rd Mar                     Surya Nair                    I got message like that           08:21 PM, 23rd Mar                   Mohammad                   We will forward your query to the delivery team to deliver the order on priority.           08:21 PM, 23rd Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           08:21 PM, 23rd Mar                   Mohammad                   Is there anything else I can assist you with?           08:24 PM, 23rd Mar                     Surya Nair                    Today morning I got a call from your staff to deliver and I informed him to deliver after 2 pm           08:24 PM, 23rd Mar                     Surya Nair                    Now I called him and ask about the product           08:24 PM, 23rd Mar                     Surya Nair                    He is shouting to me and said no proper address           08:25 PM, 23rd Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           08:26 PM, 23rd Mar                   Mohammad                   We will also forward the same to the delivery team to take appropriate action against the driver.           08:28 PM, 23rd Mar                     Surya Nair                    Thank you and I appreciated           08:29 PM, 23rd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:31 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915522