Subject: Ticket Assigned - Conversation with Cristina
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:06:16 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Cristina Cristina                    * File attached - File.mp4 *             07:38 PM, 23rd Mar                     Cristina                    back wheel are defective. its short, cant reach to the lock so its dangerous as wheel cannot be locked. please do the nexessary, either u replace the wheel or u replace the whole           07:40 PM, 23rd Mar                   Mohammad                   Good Evening Cristina, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           07:40 PM, 23rd Mar                     Cristina                    pls replace           07:41 PM, 23rd Mar                   Mohammad                   Please allow me a moment to check this for you.           07:41 PM, 23rd Mar                     Cristina                    have u checked?           07:46 PM, 23rd Mar                   Mohammad        
            Thank you for your patience.           07:46 PM, 23rd Mar                   Mohammad                   Could you please confirm us your order id 9421520222?           07:46 PM, 23rd Mar                     Cristina                    order no. 9421520222           07:46 PM, 23rd Mar                     Cristina                    yes thats it           07:47 PM, 23rd Mar                     Cristina                    i sent u a video also           07:47 PM, 23rd Mar                     Cristina                    the other wheel (backwheel is short and does not reaching the lock. so it cannot be locked and its not safe?           07:48 PM, 23rd Mar                     Cristina                    it is possible that u replace only the back wheel? as we already assemble the bike           07:49 PM, 23rd Mar                   Mohammad                   Kindly note that we will forward the issue to the concerned team to assist you further in this regard.           07:51 PM,
  23rd Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:51 PM, 23rd Mar                   Mohammad                   Once any update will receive we will update via the email.           07:51 PM, 23rd Mar                     Cristina                    it was delivered late and with defect           07:52 PM, 23rd Mar                     Cristina                    but its assembled except for the wheel           07:52 PM, 23rd Mar                     Cristina                    and maybe some more           07:52 PM, 23rd Mar                   Mohammad                   We can understand your disappointment here but to assist fully we will have to check the issue with the concerned team.           07:55 PM, 23rd Mar                     Cristina                    when can i hear from you           07:55 PM, 23rd Mar                   Mohammad                   We cannot assure you about t
 he timings but will try to get back to you as earliest as possible.           07:58 PM, 23rd Mar                   Mohammad                   Is there anything else I can assist you with?           08:01 PM, 23rd Mar                     Cristina                    just need to replace           08:01 PM, 23rd Mar                     Cristina                    thats all           08:01 PM, 23rd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           08:05 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915448