Subject: Ticket Assigned - Conversation with Dewi
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 16:04:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dewi Dewi                    Hi           07:37 PM, 23rd Mar                     Dewi                    Someone supposed to pick up my return           07:37 PM, 23rd Mar                     Dewi                    Bcuz I am asking for refund           07:37 PM, 23rd Mar                   Mohammad                   Good Evening Dewi, Thank you for contacting Max, This is Khalid, I will be happy to help you.           07:40 PM, 23rd Mar                     Dewi                    I request for refund           07:40 PM, 23rd Mar                     Dewi                    2 days ago           07:40 PM, 23rd Mar                   Mohammad                   Please allow me a moment to check this for you.           07:42 PM, 23rd Mar                   Mohammad                   Thank you for your patience.           07:43 PM, 23rd Mar                   Mohamm
 ad                   We have checked with your contact number but not able to locate any order.           07:44 PM, 23rd Mar                   Mohammad                   We request you to kindly share wit us your order id so that we can check the details for you.           07:44 PM, 23rd Mar                     Dewi                    My order number           07:44 PM, 23rd Mar                     Dewi                    This one           07:44 PM, 23rd Mar                     Dewi                    0509292150           07:44 PM, 23rd Mar                   Mohammad                   Thank you for sharing the contact number.           07:47 PM, 23rd Mar                   Mohammad                   Kindly note that we are going to escalate the issue to the courier team to expedite the collection process.           07:47 PM, 23rd Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           07:47 PM, 23r
 d Mar                     Dewi                    Ok           07:48 PM, 23rd Mar                   Mohammad                   Is there anything else I can assist you with?           07:49 PM, 23rd Mar                     Dewi                    Ok           07:49 PM, 23rd Mar                     Dewi                    When I will get my refund?           07:49 PM, 23rd Mar                     Dewi                    If u can't do the refund           07:50 PM, 23rd Mar                     Dewi                    At least change the size           07:50 PM, 23rd Mar                   Mohammad                   If you need to change the size we would suggest you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           07:53 PM, 23rd Mar                     Dewi                    No, I need the refund           07:54 PM, 23rd Mar                     Dewi            
         Please assist the delivery           07:57 PM, 23rd Mar                   Mohammad                   Kindly allow us some time so that we can forward the issue to the courier team.           08:00 PM, 23rd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           08:04 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5915444