Subject: Ticket Assigned - Conversation with مرحبا
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 11:44:59 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with مرحبا مرحبا                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  مرحبا Bot:  Hi مرحبا, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  8421410500 Bot:    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please call us for assistance.   You can also easily track your order from My Account > Order History.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0096551595172            03:19 PM, 23rd Mar                     مرحبا                             03:20 PM, 23rd Mar                     مرحبا                    I received wrong item           03:21 PM, 23rd Mar                   Mohammad                   Good Afternoon Eliane, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:23 PM, 23rd Mar                     مرحبا                    Hello, i just received my order and it looks you  delivered wrong color           03:24 PM, 23rd Mar                     مرحبا                    ?           03:25 PM, 23rd Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           03:26 PM, 23rd Mar                   Mohammad                   Please allow me a moment to check this for you.           03:26 PM, 23rd Mar                   Mohammad                   Could you please share with us the name of the item which you received as wrong?           03:27 PM, 23rd Mar                     مرحبا                             03:29 PM, 23rd Mar                     مرحبا                    4 items           03:30 PM, 23rd Mar                     مرحبا                    And i need it for today           03:30 PM, 23rd Mar                   Mohammad                   Thank you for sharing the name.           03:35 PM, 23rd Mar                   Mohammad                   Kindly note that we will create the return request on behalf of you.           03:35 PM, 23rd Mar                   Mohammad                   But note that you will only get the refund not the replacement.           03:35 PM, 23rd Mar                   Mohammad                   Kindly confirm us if you want to return the items?           03:37 PM, 23rd Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           03:40 PM, 23rd Mar                   Mohammad                   Hi Eliane, I have not received a response from you still, please confirm if we are still connected?           03:42 PM, 23rd Mar                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           03:44 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5914481