Subject: Ticket Assigned - Conversation with Nicola Cairns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 11:40:04 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nicola Cairns Nicola Cairns                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  nicola cairns Bot:  Hi nicola cairns, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  971543343405            03:19 PM, 23rd Mar                     Nicola Cairns                    Start Again           03:22 PM, 23rd Mar                   Mohammad                   Good Afternoon Nicola, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:23 PM, 23rd Mar                     Nicola Cairns                    Start Again           03:23 PM, 23rd Mar                     Nicola Cairns                    Hi i requested a return of a faulty item 10days ago. My order status has not changed online so i cannot request online.           03:24 PM, 23rd Mar                   Mohammad                   Please allow me a moment to check this for you.           03:24 PM, 23rd Mar                     Nicola Cairns                    I have emailed customer service and also contacted via social media to no avail. Thus i have had to file a complaint to DED to help me resolve this           03:25 PM, 23rd Mar                     Nicola Cairns                             03:26 PM, 23rd Mar                   Mohammad                   We are really sorry for this delay.           03:29 PM, 23rd Mar                   Mohammad                   Kindly note that we have already escalated your issue to the concerned team and we are following up with them.           03:29 PM, 23rd Mar                   Mohammad                   For you reference the complaint id is 5844043.           03:29 PM, 23rd Mar                   Mohammad                   You can keep track of the complaint through the same.           03:30 PM, 23rd Mar                     Nicola Cairns                    How long does it take to get an exchange? This service is absolutely appalling and conoletely against consumer rights.           03:30 PM, 23rd Mar                     Nicola Cairns                    I appreciate that it has been escalated but to whom do i speak with to track my complaint?           03:31 PM, 23rd Mar                     Nicola Cairns                    I have already tried taking the item back to store who said as it is furniture item it needs to be done online and they wont exchange or refund in the store           03:32 PM, 23rd Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           03:33 PM, 23rd Mar                   Mohammad                   Rest assured we are working on your issue and we will update you via the email once we will have any update.           03:34 PM, 23rd Mar                   Mohammad                   Is there anything else I can assist you with?           03:36 PM, 23rd Mar                     Nicola Cairns                    No nothing else you can help with today.           03:38 PM, 23rd Mar                     Nicola Cairns                    Ramadan mubarak           03:38 PM, 23rd Mar                   Mohammad                   Ramadan Mubarak to you as well.           03:39 PM, 23rd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:39 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5914454