Subject: Ticket Assigned - Conversation with Shaharu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 10:18:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Shaharu Shaharu                    I make return 3 items still no one to came take           02:00 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:00 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hello Shaharu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:00 PM, 23rd Mar                     Shaharu                    1           02:00 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           02:00 PM, 23rd Mar                     Shaharu                    9418876075           02:01 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            02:01 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:01 PM, 23rd Mar                     Shaharu                    3           02:01 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Hi Shaharu , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            02:01 PM, 23rd Mar                     Shaharu                    2           02:01 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            02:01 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:01 PM, 23rd Mar                     Shaharu                    No           02:02 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:02 PM, 23rd Mar                     Shaharu                    2           02:03 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:03 PM, 23rd Mar                     Shaharu                    1           02:03 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:03 PM, 23rd Mar                     Shaharu                    [email-masked]           02:03 PM, 23rd Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:03 PM, 23rd Mar                     Shaharu                    [email-masked]           02:04 PM, 23rd Mar                   Mohammad                   Good Afternoon Shaharu, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:06 PM, 23rd Mar                     Shaharu                    I make return 3 items still no one pick these items           02:07 PM, 23rd Mar                   Mohammad                   Please allow me a moment to check this for you.           02:09 PM, 23rd Mar                   Mohammad                   Thank you for your patience.           02:11 PM, 23rd Mar                   Mohammad                   We would like to inform you that we will forward the issue to the courier team to expedite the collection process.           02:12 PM, 23rd Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:12 PM, 23rd Mar                     Shaharu                    Now more than 10 days           02:13 PM, 23rd Mar                     Shaharu                    In our location no any center point shop, only baby shop           02:14 PM, 23rd Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           02:14 PM, 23rd Mar                   Mohammad                   Kindly note that we will escalate the issue and make sure to arrange the collection on priority.           02:15 PM, 23rd Mar                     Shaharu                    Ok thank you           02:15 PM, 23rd Mar                   Mohammad                   Is there anything else I can assist you with?           02:16 PM, 23rd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:18 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5913955