Subject: Ticket Assigned - Conversation with Eman
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 10:08:53 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Eman Eman                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi eman, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 8000-1271 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97333600031            01:36 PM, 23rd Mar                     Eman                    Hello,           01:37 PM, 23rd Mar                     Eman                    I have returned some items i bought, i would like to get them exchange for smaller size           01:37 PM, 23rd Mar                     Eman                    Could you please advice ?           01:38 PM, 23rd Mar                   Mohammad                   Good Afternoon Eman, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:40 PM, 23rd Mar                     Eman                    Hi deae           01:41 PM, 23rd Mar                     Eman                    I have requested for return           01:41 PM, 23rd Mar                     Eman                    Items collected           01:41 PM, 23rd Mar                     Eman                    I would like to exchange them for smaller size please           01:41 PM, 23rd Mar                     Eman                    I could not find this option when I requested for return           01:42 PM, 23rd Mar                   Mohammad                   Please allow me a moment to check this for you.           01:42 PM, 23rd Mar                   Mohammad                   Thank you for your patience.           01:45 PM, 23rd Mar                   Mohammad                   Could you please confirm us your order id 7821306679?           01:45 PM, 23rd Mar                     Eman                    What do u mean by confirm?           01:46 PM, 23rd Mar                     Eman                    I made two orders           01:46 PM, 23rd Mar                     Eman                             01:46 PM, 23rd Mar                     Eman                    Returned items are combined of two orders           01:47 PM, 23rd Mar                   Mohammad                   Thank you for the clarification.           01:48 PM, 23rd Mar                   Mohammad                   Please note, as per the return tracking IDs, we can see that your items has been collected from you on 23/03/23.           01:48 PM, 23rd Mar                   Mohammad                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 1 - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           01:48 PM, 23rd Mar                     Eman                    I would like them to exchange to size 8-9 years and the show size to 32           01:49 PM, 23rd Mar                   Mohammad                   Once the refund will be done, it may take upto 7-14 days to reflect in your bank account.           01:49 PM, 23rd Mar                     Eman                    I don’t want a refunded i need an exchange in size, because the sizes i want they are running out of stock           01:49 PM, 23rd Mar                     Eman                    If i knew this was ur procedures i would have exchanged them my self in any store           01:50 PM, 23rd Mar                   Mohammad                   Kindly note that in online return request you will only get the refund not the replacement.           01:51 PM, 23rd Mar                     Eman                    Please ask them to re deliver the items to me           01:52 PM, 23rd Mar                     Eman                    As per the driver who collected it, it has already delivered to the wearhouse           01:54 PM, 23rd Mar                   Mohammad                   We would like to inform you that it will be not possible now to return the items as they are out for warehouse and once these will reach warehouse the refund will be processed.           01:54 PM, 23rd Mar                   Mohammad                   We request you to kindly order the items you want to purchase in this meantime.           01:55 PM, 23rd Mar                     Eman                    I want credit voucher so i can buy the items instead of crediting them to my account           01:55 PM, 23rd Mar                     Eman                             01:56 PM, 23rd Mar                     Eman                    Do you have any hotline number or contact number in Bahrain i can contact ?           01:57 PM, 23rd Mar                   Mohammad                   You can contact us on the number : 8000-1271 for any further assistance.           01:59 PM, 23rd Mar                     Eman                    It’s disconnected           02:00 PM, 23rd Mar                   Mohammad                   Kindly keep trying on the same number it disconnected cause it may have the high incoming calls.           02:03 PM, 23rd Mar                   Mohammad                   Is there anything else I can assist you with?           02:06 PM, 23rd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:08 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5913896