Subject: Ticket Assigned - Conversation with Masooma Raza
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 23 Mar 2023 09:50:35 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Masooma Raza Masooma Raza                    Hi max           01:36 PM, 23rd Mar                     Masooma Raza                    i placed my order on 19 it was click and collect its been 4 days i didn't receive the message of ready to collect           01:36 PM, 23rd Mar                     Masooma Raza                    it was expected on 22           01:36 PM, 23rd Mar                     Masooma Raza                    why your service is going so pathetic           01:36 PM, 23rd Mar                     Masooma Raza                    i need my order today at any cost           01:37 PM, 23rd Mar                     Masooma Raza                    order # 9420747457           01:38 PM, 23rd Mar                     Masooma Raza                    My UAE number is 0501629372           01:38 PM, 23rd Mar                   Mohammad                   G
 ood Afternoon Masooma, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:41 PM, 23rd Mar                     Masooma Raza                    i need my order           01:41 PM, 23rd Mar                     Masooma Raza                    its been more than 4 days  since I didn't received the confirmation message           01:41 PM, 23rd Mar                     Masooma Raza                    it was expected on 22 march today is 23 no change why?           01:42 PM, 23rd Mar                   Mohammad                   We are sorry for the delay.           01:42 PM, 23rd Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:42 PM, 23rd Mar                     Masooma Raza                    already i have paid for the order           01:42 PM, 23rd Mar                     Masooma Raza                    still delay           01:42 PM, 23rd Mar        
              Masooma Raza                    sure           01:42 PM, 23rd Mar                   Mohammad                   Thank you for you patience.           01:44 PM, 23rd Mar                   Mohammad                   As per the order details your order is ready for collect at the store.           01:44 PM, 23rd Mar                   Mohammad                   We would like to inform you, kindly make sure to have your any National ID or Passport, during the pickup.           01:44 PM, 23rd Mar                     Masooma Raza                    but i didn't receive ny message           01:44 PM, 23rd Mar                   Mohammad                   Also, make sure to have the SMS ready, as it is needed in the branch to be able to complete the pickup process.           01:44 PM, 23rd Mar                   Mohammad                   If you did not receive any SMS kindly consider this conversation as proof of collection.           01:44 PM, 23rd Mar                     Masooma 
 Raza                    even on the app it's showing processing           01:45 PM, 23rd Mar                     Masooma Raza                    ok           01:45 PM, 23rd Mar                   Mohammad                   We request you to kindly consider this conversation as proof of collection.           01:47 PM, 23rd Mar                     Masooma Raza                    ok           01:47 PM, 23rd Mar                   Mohammad                   Is there anything else I can assist you with?           01:49 PM, 23rd Mar                     Masooma Raza                    no thanks           01:49 PM, 23rd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:50 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5913756