Subject: Ticket Assigned - Conversation with Manish
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 13:45:36 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Manish Manish                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  manish Bot:  Hi manish, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9420292091 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 19/03/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566385674            05:19 PM, 22nd Mar                   Mohammad                   Good Evening Manish, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           05:22 PM, 22nd Mar                     Manish                    Please check chat detail's           05:22 PM, 22nd Mar                     Manish                    Are you there Mr.khalid?           05:24 PM, 22nd Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:24 PM, 22nd Mar                     Manish                    Ok           05:25 PM, 22nd Mar                   Mohammad                   Thank you for you patience.           05:28 PM, 22nd Mar                   Mohammad                   We have escalated your issue to the store team to make it ready for collection at the earliest.           05:29 PM, 22nd Mar                     Manish                    Its 7days           05:29 PM, 22nd Mar                     Manish                    Its never happened earlier, always received in 2 to 3 days only           05:30 PM, 22nd Mar                     Manish                    This time i have not received any message or mail about my order           05:30 PM, 22nd Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           05:31 PM, 22nd Mar                   Mohammad                   Rest assured our team is working on your issue and we are following with them.           05:32 PM, 22nd Mar                     Manish                    Called yesterday your customer care,he saild same thing what you said ,but still I am on  same page           05:33 PM, 22nd Mar                     Manish                    Sorry to say,but not expected this service from centerpoint           05:34 PM, 22nd Mar                   Mohammad                   We can understand your disappointment here.           05:36 PM, 22nd Mar                     Manish                    Thanks for your time           05:36 PM, 22nd Mar                   Mohammad                   We request you to kindly allow us some more time so that we can arrange the order for ready for collection.           05:37 PM, 22nd Mar                     Manish                    No other options but to wait           05:39 PM, 22nd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:40 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5909931