Subject: Ticket Assigned - Conversation with Kryzzia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 11:25:08 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kryzzia Kryzzia                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  kryzzia Bot:  Hi kryzzia, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9421379181 Bot:    Your order status is Verifying payment     We'll let you know when it is confirmed.    You can easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Before you go, would you like to rate our Customer Service - Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0556303861            03:11 PM, 22nd Mar                     Kryzzia                    Hi, i received a message that my payment did not pushed through but when i checked my order history in the app it shows in the status as verifying payment. Please clarify           03:13 PM, 22nd Mar                   Mohammad                   Good Afternoon Kryzzia. Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           03:14 PM, 22nd Mar                     Kryzzia                    hi khalid           03:14 PM, 22nd Mar                     Kryzzia                    good afternoon           03:14 PM, 22nd Mar                     Kryzzia                    oh just now i received a message that my payment is being processed           03:15 PM, 22nd Mar                   Mohammad                   As per the order status it is under verifying payment and it is more likely to cancel the automatically.           03:17 PM, 22nd Mar                   Mohammad                   Once the status will be update you will be notified accordingly.           03:18 PM, 22nd Mar                     Kryzzia                    thank you           03:18 PM, 22nd Mar                     Kryzzia                    when you say cancel automatically does it mean that my order will be cancelled ?           03:19 PM, 22nd Mar                   Mohammad                   Is is more likely to cancel automatically, but there are some chances for the confirmation as well and you will be notified one the order status updated.           03:20 PM, 22nd Mar                     Kryzzia                    oh okay understood. thank you           03:21 PM, 22nd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           03:24 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908960