Subject: Ticket Assigned - Conversation with Ali Laycock
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 10:31:00 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ali Laycock Ali Laycock                    You did not assist me           02:10 PM, 22nd Mar                     Ali Laycock                    I explained that the delivery included no invoice, and the faulty item arrived in a box that is way too large for me to carry into a store.           02:11 PM, 22nd Mar                   Mohammad                   Good Afternoon Ali. Thank you for contacting Max, This is Khalid, I will be happy to help you.           02:13 PM, 22nd Mar                     Ali Laycock                    Can you see the conversation I was having with the previous representative?           02:15 PM, 22nd Mar                   Mohammad                   Kindly note that you do not need to carry the whole box with you.           02:16 PM, 22nd Mar                   Mohammad                   But make sure that all the tags intact and the digital invoice will be sufficient for return at the store.           02:17 PM, 22nd Mar                     Ali Laycock                    Is it possible for you to please check stock for this item it certain Max stores? I do not want to go all the way there and not even be able to replace the item           02:18 PM, 22nd Mar                     Ali Laycock                    Dubai Hills Mall           02:19 PM, 22nd Mar                   Mohammad                   Please allow me a moment to check this for you.           02:21 PM, 22nd Mar                   Mohammad                   Thank you for your patience.           02:24 PM, 22nd Mar                   Mohammad                   We have checked and found that we have the availability for the same at the Dubai Hills Mall with quantity 10.           02:24 PM, 22nd Mar                     Ali Laycock                    Amazing, thank you, that’s very helpful. I’ll go there           02:25 PM, 22nd Mar                   Mohammad                   Is there anything else I can assist you with?           02:28 PM, 22nd Mar                     Ali Laycock                    No thank you. Have a nice day           02:30 PM, 22nd Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:30 PM, 22nd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5908584