Subject: Note Added - [#5575256] Not complete items
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 07:22:41 +0000 (UTC)

Hi ,    Ravi Sankar Podiyattillam added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5575256    Subject:  Not complete items   Requester: Ruaatellawi    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Dear Ankkur</div>
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<div class="MsoNormal">Can you pls advise on the below concern.</div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">We attempted for the second delivery but the cx is not able accepting the delivery<div></div>
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<li class="MsoListParagraph" style="margin-left:0in;mso-list:l0 level1 lfo1">Pls advise can we go ahead with return processing<div></div>
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#0D0D0D'>E-mail:
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 21, 2023 1:29 PM<br>
<b>To:</b> Ravi Sankar Podiyattillam &lt;[email-masked]&gt;; Manjit Gurung &lt;[email-masked]&gt;; Ankkur Gupta &lt;[email-masked]&gt;; Faraz Lohani &lt;[email-masked]&gt;; Christopher Kumar &lt;[email-masked]&gt;;
 Bsu Wh Nursery &lt;[email-masked]&gt;; Thamilalagan M &lt;[email-masked]&gt;; OLM DXB &lt;[email-masked]&gt;; Ashish Karini &lt;[email-masked]&gt;; Vishal SudhirOjha &lt;[email-masked]&gt;; Eugene Ocoy &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Mayank Lodha &lt;[email-masked]&gt;; Peter Dsouza &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5575256] - Not complete items</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Regarding the following concern, we confirmed with the cx and cx is stating that "the delivery who bring it it was not complete the trolly and I called the call center she told me to give it back to the driver it’s not my problem."<br>
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Order ID: 9409838485<br>
Tracking ID: FC011123000104<br>
item: 164449564 -- Moon Foldable Baby Stroller</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Kindly check the cx concern and help us in further course of action.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Regards,</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Mohammad Khalid</span></div>
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<span style="font-size:10.5pt;font-family:-apple-system">On Tue, 14 Mar at 2:25 PM
<span class="separator">, Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Dear Mohammad Khalid
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Please let me know what is you expected from our side. We already attempted for the second delivery but the customer is not ready to take it.
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<b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Thanks &amp; Regards</span></b><span style="font-size:10.5pt;font-family:-apple-system">
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</span></b><b><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>FC Operations – Non Home
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<span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>P.O. Box 17155</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#7F7F7F'>
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</span><span style='font-size:10.0pt;font-family:"Tahoma",sans-serif;color:#595959'>Dubai, United Arab Emirates
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Tuesday, March 14, 2023 11:43 AM<br>
<b>To:</b> Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ravi Sankar Podiyattillam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Ankkur Gupta
 &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Faraz Lohani &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Christopher Kumar &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Bsu Wh Nursery &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Thamilalagan M &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; OLM DXB &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ashish Karini &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Vishal SudhirOjha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Eugene Ocoy &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Mayank Lodha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Peter Dsouza &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5575256] - Not complete items</span></div>
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Regarding the following concern, kindly help us to resolve the issue asap.<br>
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Order ID: 9409838485<br>
Tracking ID: FC011123000104<br>
item: 164449564 -- Moon Foldable Baby Stroller<br>
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Kindly assist us to resolve it on priority basis.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">On Thu, 2 Mar at 11:57 AM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Regarding the following concern, kindly update us.</span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Order ID: 9409838485<br>
Tracking ID: FC011123000104<br>
item: 164449564 -- Moon Foldable Baby Stroller<br>
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Kindly assist us to resolve it on priority basis.<br>
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Regards,<br>
Mohammad</span></div>
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<span class="separator">, Manjit Gurung &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">As per attached mail we already attempted the delivery but customer refuse to take shipment &amp; return both item back to BS warehouse.
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 SudhirOjha</span></a> : Pls process return &amp; confirm the same. </span></div>
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. <a href="http://www.landmarkgroup.com" rel="noreferrer">www.landmarkgroup.com</a>
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