Subject: Note Added - [#5603876] Re: Your products are on the way- Complaint (items not received
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 22 Mar 2023 06:46:57 +0000 (UTC)

Hi ,    Varun Sharma added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5603876    Subject:  Re: Your products are on the way- Complaint (items not received   Requester: Mellanie    Note Content:   <div class="WordSection1">
<div class="MsoNormal"><span style="mso-fareast-language:EN-US">Refund but please confirm penalty on the courier partner</span></div>
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<div class="MsoNormal"><span lang="EN-US">Best</span></div>
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<div class="MsoNormal"><span lang="EN-US">Varun</span></div>
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<div>From:<span lang="EN-US"> Faraz Lohani &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, 21 March 2023 1:25 PM<br>
<b>To:</b> support spl &lt;[email-masked]&gt;; Varun Sharma &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5603876] - Re: Your products are on the way- Complaint (items not received</span>
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<div class="MsoNormal"><span lang="EN-US">HI <a id="OWAAM44EEB1CEF4964EFE83DC61E686573CEE" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Varun Sharma</span></a>,</span></div>
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<div class="MsoNormal"><span lang="EN-US">Can you please assist with the below.</span></div>
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<b><span lang="EN-US">From:</span></b><span lang="EN-US"> Splash &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Monday, February 27, 2023 2:43 PM<br>
<b>To:</b> Varun Sharma &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5603876] - Re: Your products are on the way- Complaint (items not received</span>
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<b><i><span lang="EN-US" style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Hi Varun,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">​</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">The cx is complaining that the order was delivered to the wrong address after sharing the POD. The courier team has informed that the driver is on vacation and they will
 confirm once he is back from his country.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">We require you to please approve for the refund.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Problem Statement: Order Not Received<br>
Order Date : Jan 17, 2023<br>
Order ID: 9410928019<br>
Tracking ID: FP011823001220<br>
Assistance Required: Need Urgent ​Refund approval<br>
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Issue Description: The order was shipped from our side on 1/18/23 and as per LMG website the order delivered to customer on  1/18/23, But customer claiming that she has not received the order as the we have shared the POD but the customer confirmed it is wrong
 building, Kindly check with the courier to deliver to the correct address. The order value is AED 202.00 and this is the 2nd order that the customer has placed with us.<br>
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​Need refund approva.</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system"><br>
Regards,</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="font-size:10.5pt;font-family:-apple-system">Nikhil.</span></div>
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