Subject: Ticket Assigned - Conversation with Ishu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 16:01:55 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ishu Ishu                    Hi           07:42 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            07:42 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello Ishu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:42 PM, 21st Mar                     Ishu                    2           07:42 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            07:42 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:42 PM, 21st Mar                     Ishu                    2           07:45 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:45 PM, 21st Mar                     Ishu                    1           07:50 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           07:50 PM, 21st Mar                     Ishu                    [email-masked]           07:50 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:50 PM, 21st Mar                     Ishu                    Ok           07:50 PM, 21st Mar                   Mohammad                   Good Evening Ishu, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           07:52 PM, 21st Mar                     Ishu                    I want to return           07:52 PM, 21st Mar                     Ishu                    Few items from my order delivered today           07:52 PM, 21st Mar                   Mohammad                   Could you please confirm us your order id 9421132162?           07:54 PM, 21st Mar                     Ishu                    Yes           07:54 PM, 21st Mar                   Mohammad                   Thank you for the confirmation.           07:55 PM, 21st Mar                   Mohammad                   As per the order details is is showing us as in progress.           07:55 PM, 21st Mar                     Ishu                    It’s delivered           07:55 PM, 21st Mar                     Ishu                    Already           07:55 PM, 21st Mar                   Mohammad                   First we will get the status update from the concerned team and will update you via the email.           07:56 PM, 21st Mar                     Ishu                    It shows processing for days           07:56 PM, 21st Mar                     Ishu                    It happens in previous order as well           07:57 PM, 21st Mar                     Ishu                    So when do I file return           07:57 PM, 21st Mar                   Mohammad                   Once the order will be updated we will let you know and you can then will be able to create the return request.           07:57 PM, 21st Mar                     Ishu                    Ok           07:58 PM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           07:58 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           08:01 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5905085