Subject: Ticket Assigned - Conversation with XL
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 15:03:15 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with XL XL                    Hello           06:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            06:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello XL , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            06:48 PM, 21st Mar                     XL                    1           06:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           06:48 PM, 21st Mar                     XL                    9420920437           06:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.            06:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:48 PM, 21st Mar                     XL                    2           06:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             06:48 PM, 21st Mar                     XL                    1           06:49 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           06:49 PM, 21st Mar                     XL                    [email-masked]           06:49 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           06:49 PM, 21st Mar                   Mohammad                   Good Evening Prince, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           06:52 PM, 21st Mar                     XL                    Hello           06:52 PM, 21st Mar                     XL                    I'm checking in again to confirm my order status.           06:53 PM, 21st Mar                   Mohammad                   Please allow me a moment to check this for you.           06:54 PM, 21st Mar                     XL                    Ok           06:54 PM, 21st Mar                   Mohammad                   Thank you for your patience.           06:56 PM, 21st Mar                     XL                    Ok           06:56 PM, 21st Mar                   Mohammad                   Kindly note that your order status is not updated till now and we have already forwarded the concern to the store team.           06:57 PM, 21st Mar                   Mohammad                   Kindly allow us some more time so that we can arrange the order for collection.           06:57 PM, 21st Mar                     XL                    OK. Remember the challenge I mentioned earlier           06:58 PM, 21st Mar                     XL                    Leaving for work offshore tomorrow and returning after 3 weeks           06:59 PM, 21st Mar                   Mohammad                   Yes we remember.           07:01 PM, 21st Mar                   Mohammad                   Your patience is highly appreciate.           07:01 PM, 21st Mar                     XL                    Ok           07:01 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           07:02 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904787