Subject: Ticket Assigned - Conversation with Mihir Garg
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 14:07:25 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mihir Garg Mihir Garg                    Hi           05:43 PM, 21st Mar                     Mihir Garg                    Can you guys please confirm           05:43 PM, 21st Mar                   Mohammad                   Good Evening Mihir, Thank you for contacting Max, This is Khalid, I will be happy to help you.           05:45 PM, 21st Mar                     Mihir Garg                    Hi Khalid, It's still not delivered           05:46 PM, 21st Mar                     Mihir Garg                    Also no response from your courier tram           05:46 PM, 21st Mar                     Mihir Garg                    Team*           05:46 PM, 21st Mar                     Mihir Garg                    Still didn't get the call           05:46 PM, 21st Mar                     Mihir Garg                    Not the products           05:46 PM, 21st Mar
                      Mihir Garg                    Nor*           05:47 PM, 21st Mar                   Mohammad                   Please allow me a moment to check this for you.           05:48 PM, 21st Mar                     Mihir Garg                    Sure           05:49 PM, 21st Mar                   Mohammad                   Thank you for your patience.           05:53 PM, 21st Mar                   Mohammad                   As per the tracking details your order is out for delivery.           05:53 PM, 21st Mar                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           05:53 PM, 21st Mar                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           05:53 PM, 21st Mar                   Mohammad                   Also note that our delivery team delivers the order till 1
 0PM.           05:54 PM, 21st Mar                   Mohammad                   If you do not receive the order till 10 you can contact us again and we will do the needful for you.           05:54 PM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           05:55 PM, 21st Mar                     Mihir Garg                    Needful is not done yet despite the delay. I have a flight today and after making multiple requests, it's still not received.  It was scheduled for the delivery yesterday still not delivered.           05:56 PM, 21st Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           05:56 PM, 21st Mar                     Mihir Garg                    So, you need me to ask your team again and again?           05:57 PM, 21st Mar                   Mohammad                   We are sorry fo
 r this delay.           05:57 PM, 21st Mar                     Mihir Garg                    A simple thing your team is not able to tell that when is the delivery scheduled           05:57 PM, 21st Mar                   Mohammad                   Rest assured our team is working on your issue to deliver your order on priority.           05:57 PM, 21st Mar                     Mihir Garg                    If I'm not here, I have to cancel the order           05:58 PM, 21st Mar                     Mihir Garg                    With a very bad experience with max           05:58 PM, 21st Mar                     Mihir Garg                    Let me check with the buying team too           05:58 PM, 21st Mar                     Mihir Garg                    Thanks for your time           05:58 PM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           05:59 PM, 21st Mar                   Mohammad                   It was a pleasure 
 to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:01 PM, 21st Mar                     Mihir Garg                    Delivery of the courier           06:01 PM, 21st Mar                   Mohammad                   Sorry but I didn't get you.           06:02 PM, 21st Mar                   Mohammad                   Could you please elaborate?           06:02 PM, 21st Mar                     Mihir Garg                    Please assist me with the delivery of the courier           06:03 PM, 21st Mar                   Mohammad                   Do you want driver's number?           06:04 PM, 21st Mar                     Mihir Garg                    Yes please           06:04 PM, 21st Mar                     Mihir Garg                    I can connect with him           06:04 PM, 21st Mar                   Mohammad                   We are sorry to inform you that we are unable to provide you the driver's number as we do not have the same with us.     
       06:04 PM, 21st Mar                     Mihir Garg                    Then no need to ask           06:04 PM, 21st Mar                   Mohammad                   Kindly note our team is on the way to deliver your order.           06:05 PM, 21st Mar                   Mohammad                   Allow us some time so that we can do the needful for you.           06:06 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           06:06 PM, 21st Mar                     Mihir Garg                    Already you took much time           06:06 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904475