Subject: Ticket Assigned - Conversation with Fati ?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 14:03:20 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fati ? Fati ?                    Hi           05:43 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:43 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello Fati ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:44 PM, 21st Mar                     Fati ?                    3           05:44 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:44 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:44 PM, 21st Mar                     Fati ?                    2           05:44 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:44 PM, 21st Mar                     Fati ?                    1           05:44 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:44 PM, 21st Mar                     Fati ?                    [email-masked]           05:45 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:45 PM, 21st Mar                   Mohammad                   Good Evening Fati, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           05:50 PM, 21st Mar                   Mohammad                   Please allow me a moment to check this for you.           05:54 PM, 21st Mar                   Mohammad                   Could you please share with us your order id so that we can check and assist you accordingly?           05:56 PM, 21st Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           05:59 PM, 21st Mar                   Mohammad                   Hi Fati, I have not received a response from you still, please confirm if we are still connected?           06:01 PM, 21st Mar                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:02 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904449