Subject: Ticket Assigned - Conversation with ⚠️*UNKNOWN*⚠️
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 14:01:07 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ⚠️*UNKNOWN*⚠️ ⚠️*UNKNOWN*⚠️                    2           05:47 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:47 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello ⚠️*UNKNOWN*⚠️ , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:47 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    1           05:47 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:47 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    9421069082           05:47 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC032123001869    You can also easily track your order from My Account > Order History.             05:47 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:47 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    2           05:47 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:47 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    1           05:47 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:47 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    [email-masked]           05:48 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:48 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    ..           05:49 PM, 21st Mar                   Mohammad                   Good Evening Dear Customer, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           05:50 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    Hello dear khalid thank you for looking forward to help           05:50 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    I have an order which should be delivered today           05:51 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    9421069082           05:51 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    Yet I neither received it nor did the delivery company contacted me           05:52 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    So anything wrong?           05:54 PM, 21st Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:54 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    Appreciated , take your time dear           05:54 PM, 21st Mar                   Mohammad                   Thank you for your patience.           05:55 PM, 21st Mar                   Mohammad                   As per the tracking details your order is out for delivery.           05:55 PM, 21st Mar                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           05:55 PM, 21st Mar                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           05:55 PM, 21st Mar                   Mohammad                   Also note that our delivery team delivers the order till 10PM.           05:55 PM, 21st Mar                   Mohammad                   If you do not receive the order till 10 you can contact us again and we will do the needful for you.           05:55 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    Much appreciated, one more question plz           05:55 PM, 21st Mar                   Mohammad                   Yes please.           05:56 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    I can exchange what i ordered in case something is small or something from a near brach right?           05:56 PM, 21st Mar                   Mohammad                   We would like to inform you that in order to exchange your Splash product you can visit and return the product to Splash/Centrepoint store and use your cash refund or Credit Note to buy a new product right away.           05:58 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    Much appreciated           05:59 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    Thank you dear           05:59 PM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           05:59 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    No thank you, much appreciated           06:00 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:00 PM, 21st Mar                     ⚠️*UNKNOWN*⚠️                    ❤️❤️           06:00 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904433