Subject: Ticket Assigned - Conversation with Noura
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 13:51:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Noura Noura                    Hii           05:33 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:33 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:33 PM, 21st Mar                     Noura                    1           05:33 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello Noura , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:33 PM, 21st Mar                     Noura                    1           05:34 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:34 PM, 21st Mar                     Noura                             05:35 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           05:35 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:35 PM, 21st Mar                     Noura                    It shows that it is delivered but i didn’t receive anything           05:36 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            05:36 PM, 21st Mar                     Noura                    1           05:37 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:37 PM, 21st Mar                     Noura                    9420432560           05:38 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Thanks, your order is Delivered    If you haven't received your order yet or have only received a part of it, please reply 2 for assistance.   You can also easily track your order from My Account > Order History.            05:38 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:38 PM, 21st Mar                     Noura                    2           05:39 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:39 PM, 21st Mar                     Noura                    1           05:39 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:39 PM, 21st Mar                     Noura                    [email-masked]           05:39 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:39 PM, 21st Mar                   Mohammad                   Good Evening Noura, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           05:43 PM, 21st Mar                     Noura                    Hii           05:43 PM, 21st Mar                     Noura                    Thank you           05:43 PM, 21st Mar                     Noura                    The app showing my order is delivered but i didnot receive anything           05:43 PM, 21st Mar                   Mohammad                   Thank you for your patience.           05:45 PM, 21st Mar                   Mohammad                   Kindly confirm us your address al thamam 11 107, Remraam, Dubai           05:46 PM, 21st Mar                     Noura                    Yes           05:47 PM, 21st Mar                   Mohammad                   Thank you for the confrimation.           05:47 PM, 21st Mar                   Mohammad                   Kindly note that we will have to check the issue with our delivery team.           05:47 PM, 21st Mar                   Mohammad                   We request you to kindly allow us some time so that we can check it with our team.           05:48 PM, 21st Mar                     Noura                    Ok           05:48 PM, 21st Mar                   Mohammad                   We will get back to you via email once we will have any update.           05:48 PM, 21st Mar                     Noura                    Ok thank u           05:48 PM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           05:49 PM, 21st Mar                     Noura                    No thank you           05:49 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:50 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904377