Subject: Ticket Assigned - Conversation with Y
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 13:43:11 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Y Y                    Hi           05:27 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:27 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello Y , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:27 PM, 21st Mar                     Y                    1           05:27 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           05:27 PM, 21st Mar                     Y                    9420847042           05:28 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:       You can also easily track your order from My Account > Order History.             05:28 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:28 PM, 21st Mar                     Y                    2           05:28 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:28 PM, 21st Mar                     Y                    1           05:28 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:28 PM, 21st Mar                     Y                    [email-masked]           05:29 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:29 PM, 21st Mar                     Y                    When           05:30 PM, 21st Mar                   Mohammad                   Good Evening Yulia, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           05:30 PM, 21st Mar                     Y                    Hi           05:31 PM, 21st Mar                     Y                    9420847042 I waiting second day           05:31 PM, 21st Mar                     Y                    Please.when will my delivery be?           05:32 PM, 21st Mar                   Mohammad                   As per the tracking details we have checked and found that our delivery team tried to deliver your order and it is rejected at your end.           05:32 PM, 21st Mar                     Y                    9420847042           05:32 PM, 21st Mar                   Mohammad                   We request you to kindly confirm us your contact number : +971581870810?           05:32 PM, 21st Mar                     Y                    it is not true.  There were 2 short calls yesterday, I did not hear.  Today I texted him on whatsapp           05:33 PM, 21st Mar                   Mohammad                   Kindly confirm us your contact number : +971581870810?           05:34 PM, 21st Mar                     Y                    For call right number           05:34 PM, 21st Mar                     Y                    Yes           05:34 PM, 21st Mar                   Mohammad                   Thank you for the confirmation.           05:34 PM, 21st Mar                   Mohammad                   Kindly note that we will forward the issue to the delivery team to expedite the delivery.           05:35 PM, 21st Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           05:35 PM, 21st Mar                     Y                    I have tomorrow maximum. Later I will fly           05:35 PM, 21st Mar                   Mohammad                   Okay we will try to deliver it on priority.           05:35 PM, 21st Mar                     Y                    if you can't deliver answer now           05:35 PM, 21st Mar                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           05:35 PM, 21st Mar                     Y                    Yes or no           05:35 PM, 21st Mar                   Mohammad                   We can deliver it but we will have to forward the issue to the delivery team.           05:36 PM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           05:37 PM, 21st Mar                     Y                    Moment           05:38 PM, 21st Mar                     Y                    I didn't cancel the order.  your courier called after the fact.  you don't call ahead           05:38 PM, 21st Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           05:39 PM, 21st Mar                     Y                    will you deliver tomorrow?  I need exactly           05:39 PM, 21st Mar                   Mohammad                   But rest assured we will also forward the issue to take the action against the driver as well.           05:39 PM, 21st Mar                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           05:40 PM, 21st Mar                     Y                    I need order           05:40 PM, 21st Mar                     Y                    Please?           05:40 PM, 21st Mar                   Mohammad                   We request you to kindly allow us time so that we can forward the issue to the delivery team.           05:41 PM, 21st Mar                     Y                    Ok           05:41 PM, 21st Mar                     Y                             05:41 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:42 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904331