Subject: Ticket Assigned - Conversation with 0566770677
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 13:08:15 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with 0566770677 0566770677                    Hello           04:21 PM, 21st Mar                     0566770677                    I got my shipment one missing item           04:21 PM, 21st Mar                     0566770677                             04:23 PM, 21st Mar                     0566770677                    The missing item           04:24 PM, 21st Mar                   Mohammad                   Good Evening Alanoud, Thank you for contacting Max, This is Khalid, I will be happy to help you.           04:26 PM, 21st Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           04:27 PM, 21st Mar                   Mohammad                   Could you please share with us the name of the missing item in English so that we can check and assist you accordingly?           04:28 PM, 21st Mar                     0566770677                    This one 4-5 years           04:29 PM, 21st Mar                   Mohammad                   Thank you for sharing the name.           04:31 PM, 21st Mar                   Mohammad                   Kindly note that this item was cancelled during quality check at warehouse and we have already refunded you for the same.           04:31 PM, 21st Mar                     0566770677                    Why           04:34 PM, 21st Mar                     0566770677                    This should be red           04:35 PM, 21st Mar                     0566770677                    I received pink           04:35 PM, 21st Mar                     0566770677                    7-8 and 6-7           04:36 PM, 21st Mar                   Mohammad                   Could you please share with us the physical item you received so that we can check and assist you accordingly.           04:37 PM, 21st Mar                     0566770677                             04:40 PM, 21st Mar                     0566770677                    This should be red           04:40 PM, 21st Mar                     0566770677                    I ordered pink- red and yellow           04:41 PM, 21st Mar                   Mohammad                   Kindly share with us the name of the items in English only so that we can assist you accordingly.           04:44 PM, 21st Mar                     0566770677                             04:45 PM, 21st Mar                   Mohammad                   This name is in Arabic, kindy share the name in English           04:46 PM, 21st Mar                     0566770677                    I don’t have in English           04:47 PM, 21st Mar                     0566770677                    I searched in application           04:47 PM, 21st Mar                     0566770677                    I didn’t receive           04:49 PM, 21st Mar                     0566770677                    I want to change them           04:52 PM, 21st Mar                     0566770677                    And I want this 4-5           04:53 PM, 21st Mar                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           04:53 PM, 21st Mar                     0566770677                    What about the messing           04:55 PM, 21st Mar                   Mohammad                   That item is not missing the refund of amount AED 10.54 for that item is refunded on to tabby and AED 0.4533 on your My credit wallet.           05:01 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           05:07 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5904109