Subject: Ticket Assigned - Conversation with Dina Ghanem
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 11:09:22 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dina Ghanem Dina Ghanem                    Hello           02:35 PM, 21st Mar                     Dina Ghanem                    Anyone here ?           02:38 PM, 21st Mar                     Dina Ghanem                    9417154158           02:38 PM, 21st Mar                     Dina Ghanem                    9417155445           02:38 PM, 21st Mar                     Dina Ghanem                    9417154081           02:38 PM, 21st Mar                     Dina Ghanem                    9417153023           02:38 PM, 21st Mar                     Dina Ghanem                    I bought 4 items and it’s all cancelled from your side           02:39 PM, 21st Mar                     Dina Ghanem                    And until now I did not receive the refund           02:39 PM, 21st Mar                     Dina Ghanem                    This the order’s number           02:39 PM, 21st Mar                     Dina Ghanem                    And I checked with the bank it’s hold from your side           02:39 PM, 21st Mar                     Dina Ghanem                    Ad this is the translation Id           02:39 PM, 21st Mar                     Dina Ghanem                    969202           02:40 PM, 21st Mar                     Dina Ghanem                    969818           02:40 PM, 21st Mar                     Dina Ghanem                    970376           02:40 PM, 21st Mar                     Dina Ghanem                    971747           02:40 PM, 21st Mar                   Mohammad                   Good Afternoon Dina, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           02:50 PM, 21st Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:51 PM, 21st Mar                     Dina Ghanem                    Ok sure           02:51 PM, 21st Mar                   Mohammad                   Thank you for your patience.           02:53 PM, 21st Mar                   Mohammad                   We would like to inform you that we the payment was void at our end for all the four ends.           02:54 PM, 21st Mar                   Mohammad                   It means the payment did not captured at our end and these will be reversed by the bank.           02:54 PM, 21st Mar                   Mohammad                   We request you to kindly raise the chargeback/objection with the bank if the amount is not reflecting in your account.           02:55 PM, 21st Mar                     Dina Ghanem                    One minute           02:55 PM, 21st Mar                     Dina Ghanem                    Brother           02:59 PM, 21st Mar                     Dina Ghanem                    I already check with the bank           02:59 PM, 21st Mar                     Dina Ghanem                    And he said all the amounts it’s hold from your side           02:59 PM, 21st Mar                     Dina Ghanem                    And this the transaction Id           02:59 PM, 21st Mar                     Dina Ghanem                    969202           02:59 PM, 21st Mar                     Dina Ghanem                    969818           02:59 PM, 21st Mar                     Dina Ghanem                    970376           02:59 PM, 21st Mar                     Dina Ghanem                    971747           02:59 PM, 21st Mar                     Dina Ghanem                    I contacted you before and you told me to provide you with the transaction Id           03:00 PM, 21st Mar                   Mohammad                   In this situation we will have to check the same with our concerned team and we will update you via the email once we will have any update.           03:03 PM, 21st Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           03:03 PM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           03:04 PM, 21st Mar                     Dina Ghanem                    Ok           03:05 PM, 21st Mar                     Dina Ghanem                    Please I will wait your answer for this issue           03:05 PM, 21st Mar                   Mohammad                   We will get back to once we will have any confirmation. Kindly allow us some time so that we can check the issue.           03:08 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           03:08 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5903241