Subject: Ticket Assigned - Conversation with Maria Corrales-Cairns
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 10:24:43 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Maria Corrales-Cairns Maria Corrales-Cairns                    Hi           01:58 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:58 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Hello Maria Corrales-Cairns , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:58 PM, 21st Mar                     Maria Corrales-Cairns                    1           01:58 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           01:58 PM, 21st Mar                     Maria Corrales-Cairns                    9420787692           01:59 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP032023001402    You can also easily track your order from My Account > Order History.             01:59 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:59 PM, 21st Mar                     Maria Corrales-Cairns                    2           01:59 PM, 21st Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:59 PM, 21st Mar                     Maria Corrales-Cairns                    1           01:59 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:59 PM, 21st Mar                     Maria Corrales-Cairns                    [email-masked]           01:59 PM, 21st Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:59 PM, 21st Mar                   Mohammad                   Good Afternoon Maria, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           02:04 PM, 21st Mar                     Maria Corrales-Cairns                    Hi Khalid           02:04 PM, 21st Mar                     Maria Corrales-Cairns                    Can you please check what time the delivery will come? As I've mentioned to them yesterday this is an office address and will be out by 5pm           02:05 PM, 21st Mar                     Maria Corrales-Cairns                    It is 2pm now and no one is calling me about it           02:05 PM, 21st Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:06 PM, 21st Mar                   Mohammad                   Thank you for your patience.           02:09 PM, 21st Mar                   Mohammad                   As per the order status it is out for delivery at the moment.           02:10 PM, 21st Mar                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           02:10 PM, 21st Mar                     Maria Corrales-Cairns                    Yes but can you tell what time they will come           02:10 PM, 21st Mar                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           02:10 PM, 21st Mar                     Maria Corrales-Cairns                    Yesterday they called 6pm to arrange time delivery           02:11 PM, 21st Mar                     Maria Corrales-Cairns                    What kind of delivery is that           02:11 PM, 21st Mar                     Maria Corrales-Cairns                    Can you please let me know how to cancel my order and get my refund           02:11 PM, 21st Mar                   Mohammad                   We would like to inform you that we won't be able to cancel your order at the moment as your order is in transit and is with the courier now.           02:14 PM, 21st Mar                     Maria Corrales-Cairns                    Can you call the courier           02:14 PM, 21st Mar                   Mohammad                   If you want to cancel the order once you receive a call from the courier agent, we request you to inform him to cancel the delivery.           02:14 PM, 21st Mar                     Maria Corrales-Cairns                    You know you have a very bad delivery service           02:15 PM, 21st Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           02:16 PM, 21st Mar                   Mohammad                   We will forward your query to the delivery team to deliver your order on priority.           02:17 PM, 21st Mar                   Mohammad                   Kindly note that you can also ask the delivery agent once he will call you to deliver your order as per your convenience.           02:17 PM, 21st Mar                     Maria Corrales-Cairns                    Yah I tried that yesterday and he wants me to wait for 2 hours on top of my waiting period for the whole day           02:18 PM, 21st Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           02:20 PM, 21st Mar                   Mohammad                   We will forward the issue to the delivery team.           02:20 PM, 21st Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:20 PM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           02:22 PM, 21st Mar                     Maria Corrales-Cairns                    Just get my items delivered before 5pm. Thanks           02:22 PM, 21st Mar                   Mohammad                   We will try to deliver it on priority.           02:24 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:24 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902936