Subject: Ticket Assigned - Conversation with Lianda
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 10:18:37 +0000 (UTC)

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lianda Lianda                    Hi           01:57 PM, 21st Mar                     Lianda                    I requested a return on 9 April. Received an sms at 21:31 on Friday 10 April that pick up was unsuccessful but no one contacted me or as far as I'm aware were even at my house. I contacted Babyshop last week Wednesday to try and arrange for pick up. As of today the package is still here and I'm still waiting for it to be collected. Please can you let me know when someone will collect? Thank you           02:00 PM, 21st Mar                     Lianda                             02:00 PM, 21st Mar                   Mohammad                   Good Afternoon Lianda, Thank you for contacting Babyshop, This is Khalid, I will be happy to help you.           02:04 PM, 21st Mar                     Lianda                    Hi Khalid, hope you're well. I re
 quested a return on 9 April. Received an sms at 21:31 on Friday 10 April that pick up was unsuccessful but no one contacted me or as far as I'm aware or were even at my house. I contacted Babyshop last week Wednesday to try and arrange for pick up. As of today the package is still here and I'm still waiting for it to be collected. Please can you let me know when someone will collect? Thank you           02:05 PM, 21st Mar                     Lianda                             02:05 PM, 21st Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:07 PM, 21st Mar                     Lianda                    Thank you           02:07 PM, 21st Mar                   Mohammad                   Thank you for your patience.           02:07 PM, 21st Mar                   Mohammad                   We have checked and found that our delivery team tried to collect your order but without success.    
        02:08 PM, 21st Mar                   Mohammad                   We request you to kindly share with us your updated address and contact number so that we will forward the same to the courier team to avoid any further delay.           02:08 PM, 21st Mar                     Lianda                    If someone tried to collect, they definitely were not at my house or even tried to phone me.           02:09 PM, 21st Mar                     Lianda                    Meydan Heights  Villa 99 street 3  Nad al Sheba 1           02:09 PM, 21st Mar                     Lianda                    0526908899           02:09 PM, 21st Mar                     Lianda                    I have a baby and we go to bed at 7pm, so the courier need to collect during the day.           02:11 PM, 21st Mar                   Mohammad                   Thank you for sharing the details.           02:12 PM, 21st Mar                   Mohammad                   Kindly note that we will forward the same t
 o the courier team to collect the items from you on priority.           02:13 PM, 21st Mar                   Mohammad                   We cannot assure you about the timings but will try to deliver it as earliest as possible.           02:13 PM, 21st Mar                   Mohammad                   *collect           02:13 PM, 21st Mar                     Lianda                    No problem. Is it possible for the team to phone before coming to collect?           02:13 PM, 21st Mar                   Mohammad                   They will call you before collection.           02:14 PM, 21st Mar                     Lianda                    Thank you for your help, Khalid.           02:15 PM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           02:16 PM, 21st Mar                     Lianda                    Nothing else, thank you.           02:16 PM, 21st Mar                     Lianda                    Have a good day.      
      02:16 PM, 21st Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Babyshop.  Have a wonderful day.           02:18 PM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5902892