Subject: Note Added - [#5833841] Conversation with Areeba Adnan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 08:39:49 +0000 (UTC)

Hi ,    Sanket Sable added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5833841    Subject:  Conversation with Areeba Adnan   Requester: Areeba1995    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi <a id="OWAAMA805AC7C5BC44B2E99C54B8BE260A6FF" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif;text-decoration:none'>@Aditya</span></a>,</div>
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<div class="MsoNormal">Can you check on the below case.</div>
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<div class="MsoNormal">Regards,</div>
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<div class="MsoNormal">Sanket Sable</div>
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<div class="MsoNormal">Omni Channel Manager, Centrepoint </div>
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<div class="MsoNormal">Mob. +971-521455465</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Tuesday, March 21, 2023 12:38 PM<br>
<b>To:</b> Sanket Sable &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5833841] - Conversation with Areeba Adnan</div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">Hi Team,<br>
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Problem Statement: Refund approval<br>
Order Date : 9418725243<br>
Order ID: Mar 11, 2023<br>
Tracking ID: FP031123002231<br>
Order value: AED 132<br>
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Assistance Required: Refund approval<br>
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Issue Description: As per the customer she did not receive the order and denying the POD is not belongs to him.<br>
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Case history: The customer contacted us on March 12, 2023 and the same was escalated to Delivery team. Customer is requesting for a refund asap.<br>
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Customer history: Customer is shopping with us since </span></div>
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<div class="MsoNormal"><span style="font-size:10.5pt;font-family:-apple-system">​6/1/22  and has a total of 7 completed orders.<br>
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Assistance Required: Kindly provide us the approval to process the refund for the mentioned order and assist to close this case.<br>
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Thank you for your help!<br>
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Regards,<br>
Mohammad Khalid</span></div>
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