Subject: Ticket Assigned - Conversation with Val
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 21 Mar 2023 05:36:04 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Val Val                    Good morning,unfortunately my order is too big for me- size 20/22-I would like to change it to 16/18,please           09:10 AM, 21st Mar                     Val                    Is it possible today?           09:10 AM, 21st Mar                     Val                             09:11 AM, 21st Mar                     Val                    Noooooo! Even more!!! 22/24!!!!           09:13 AM, 21st Mar                     Val                    ?           09:13 AM, 21st Mar                     Val                             09:14 AM, 21st Mar                     Val                    Is it possible to send the courier with a proper size and we change?           09:16 AM, 21st Mar                   Mohammad                   Good morning Val, My name is Khalid.Thank you for contacting Max. I will be happy to help you!           09:21 AM, 21st Mar                     Val                    Thanks a lot…should I send you my location?           09:23 AM, 21st Mar                   Mohammad                   Please allow me a moment to check the details for you.           09:24 AM, 21st Mar                     Val                    I tried this trousers in max branch Galeria mall- size 16/18 was perfect           09:26 AM, 21st Mar                     Val                    No time to go there again- long drive           09:26 AM, 21st Mar                   Mohammad                   We would like to inform you in order to exchange the item, you can return your Max product to a Max store, and use your cash refund or Credit Note to buy similar or new product right away.           09:26 AM, 21st Mar                   Mohammad                   We also would like to inform you that we do not offer online exchange of any items. However, we would suggest you to visit any nearby Max store and get it exchanged from there providing that the same item for correct size is physically available in the store.           09:28 AM, 21st Mar                   Mohammad                   If you do not wish to visit store, you can return the item online for full refund and you can place a new order with us with the correct size.           09:30 AM, 21st Mar                   Mohammad                   Is there anything else I can assist you with?           09:32 AM, 21st Mar                   Mohammad                   It was a pleasure to assist you.Thank you for shopping with Max.  Have a wonderful day.           09:34 AM, 21st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5901344