Subject: Ticket Assigned - Conversation with Anisha Pramod
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 11:47:27 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anisha Pramod Anisha Pramod                    Heyyyy           03:23 PM, 20th Mar                     Anisha Pramod                    I need to get my refund           03:23 PM, 20th Mar                     Anisha Pramod                    It's been 1 wk           03:23 PM, 20th Mar                   Mohammad                   Good Afternoon Anisha Thank you for contacting Max, This is Khalid, I will be happy to help you.           03:28 PM, 20th Mar                     Anisha Pramod                    We would like to inform you that the issue has been already escalated under the ticket number 5849903           03:29 PM, 20th Mar                     Anisha Pramod                    Regarding this           03:29 PM, 20th Mar                   Mohammad                   Could you please confirm us your order id 9416757006?           03:30 PM, 20th Mar   
                   Anisha Pramod                    Which order           03:30 PM, 20th Mar                     Anisha Pramod                    ??           03:30 PM, 20th Mar                     Anisha Pramod                    Returned order?           03:30 PM, 20th Mar                     Anisha Pramod                             03:31 PM, 20th Mar                     Anisha Pramod                    Yes           03:31 PM, 20th Mar                     Anisha Pramod                    It us           03:31 PM, 20th Mar                     Anisha Pramod                    Is           03:31 PM, 20th Mar                   Mohammad                   Yes returned order.           03:31 PM, 20th Mar                     Anisha Pramod                    Yes           03:31 PM, 20th Mar                     Anisha Pramod                    Same only           03:31 PM, 20th Mar                   Mohammad                   The refund of AED 52 in your My credit wallet against the same or
 der has already been processed successfully.           03:34 PM, 20th Mar                     Anisha Pramod                             03:35 PM, 20th Mar                   Mohammad                   Thank you for sharing the screenshot.           03:36 PM, 20th Mar                   Mohammad                   We will again forward the issue to the tech team to check the same.           03:36 PM, 20th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           03:36 PM, 20th Mar                     Anisha Pramod                    How long??           03:37 PM, 20th Mar                     Anisha Pramod                    It's already been 1wk           03:37 PM, 20th Mar                     Anisha Pramod                    Is this the way u treat ur customers           03:37 PM, 20th Mar                   Mohammad                   We will try to get back to you at the earliest.           03:38 PM, 20
 th Mar                     Anisha Pramod                    Wats the issue actually           03:38 PM, 20th Mar                     Anisha Pramod                    U can check on that there is no order placed on the same date           03:39 PM, 20th Mar                     Anisha Pramod                    But the credit balance has deducted           03:39 PM, 20th Mar                     Anisha Pramod                    Wat to clarify on that           03:39 PM, 20th Mar                     Anisha Pramod                    U are unnecessarily           03:39 PM, 20th Mar                     Anisha Pramod                    Dragging it           03:39 PM, 20th Mar                     Anisha Pramod                    Last day u said           03:39 PM, 20th Mar                     Anisha Pramod                    Will sort out the issue within 48 hours           03:40 PM, 20th Mar                     Anisha Pramod                    And now u need more time           03:40 PM, 20t
 h Mar                     Anisha Pramod                    More time for what????           03:40 PM, 20th Mar                   Mohammad                   We are sorry for this delay.           03:41 PM, 20th Mar                   Mohammad                   We request you to kindly allow us 24-48 hours more to resolve the issue.           03:41 PM, 20th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:46 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5898005