Subject: Note Added - [#5786318] Urgent - purchased goods left in store
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 09:02:49 +0000

Hi ,    Ops cpskygarden added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5786318    Subject:  Urgent - purchased goods left in store   Requester: Randolph Briggs    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Pearl,</div>
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      Please be informed that the issue is resolved already as we spoke to the customer.</div>
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<b><span style='font-family:"Book Antiqua", serif;margin:0px' class="ContentPasted0">Regards,</span></b>
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<font><b>Anshaf Akbar</b></font>
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<b style="font-family: Calibri, sans-serif; font-size: 11pt; font-style: inherit; font-variant-ligatures: inherit; font-variant-caps: inherit"><span style='font-family: "Book Antiqua", serif' class="ContentPasted0"> 0588938396</span></b>
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<span style='font-family:"Book Antiqua", serif;margin:0px' class="ContentPasted0">Centrepoint Sky Garden</span>
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<span style='font-family:"Book Antiqua", serif;margin:0px' class="ContentPasted0">Store Code -21006</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Pearl Rodrigues &lt;[email-masked]&gt;<br>
<b>Sent:</b> Monday, March 20, 2023 10:31 AM<br>
<b>To:</b> Ahamed Wahab &lt;[email-masked]&gt;; Ops cpskygarden &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5786318] - Urgent - purchased goods left in store
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<div class="x_MsoNormal">Hi Team,</div>
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<div class="x_MsoNormal">Can we have an update on the below request.</div>
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<div class="x_MsoNormal" style="background:white"><b><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'></span></b></div>
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<b><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'> </span></b><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Pearl
 Rodrigues</span></b><b><span style="font-size:10.0pt; color:black"></span></b>
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<span style='font-size:8.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'></span><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Retail
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<span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:9.0pt; color:black"></span>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, March 19, 2023 1:38 PM<br>
<b>To:</b> Pearl Rodrigues &lt;[email-masked]&gt;; Ahamed Wahab &lt;[email-masked]&gt;; Ops cpskygarden &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5786318] - Urgent - purchased goods left in store</div>
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<b><i><span style="font-size:13.5pt; color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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Regarding the following concern kindly confirm us if the cx has been contacted and issue has been resolved or not.<br>
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With reference to the following,<br>
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Problem Statement : Refund against the store purchase<br>
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Invoice Number : 21006111579220230302<br>
Cx Name : Randolph Briggs<br>
Cx contact number : +971 56 8327196<br>
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Issue Description: Customer reporting us that " I purchased some goods and requested for the goods to be packaged as I was traveling overseas. I was to return after an hour to pick up the goods but I forgot to do so and traveled overseas. Attached is my receipt
 of the goods, I would like to request for a refund of the goods.<br>
<br>
Above is my local Dubai number, it is active while traveling abroad hence please feel free to call me on that number.<br>
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I had also spoke to an agent yesterday and they promised to have some one call back however I’ve had no calls come through as yet."<br>
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Kindly check the same and assist us to resolve the issue.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style="font-size:10.5pt; font-family:-apple-system">On Wed, 8 Mar at 11:29 AM
<span class="x_separator">, Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,</span></div>
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Please connect with the customer and refund the goods as has been requested.</span></div>
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<span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Regards,</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<b><span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'> </span></b><b><span style='font-size:10.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Pearl
 Rodrigues</span></b><span style="font-size:10.5pt; color:black"> </span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Retail Operations Coordinator</span><span style="font-size:10.5pt; color:black">
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<span style='font-size:9.0pt; font-family:"Arial",sans-serif; color:#4F4F4F; border:none windowtext 1.0pt; padding:0in'>Mobile: +971 50 10 45347</span><span style="font-size:10.5pt; color:black">
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<div class="x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
<br>
<b>Sent:</b> Tuesday, March 7, 2023 6:24 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Pearl Rodrigues &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5786318] - Urgent - purchased goods left in store</span></div>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Hi Team,</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Do we have any further update on the following issue? <br>
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With reference to the following,<br>
<br>
Problem Statement : Refund against the store purchase<br>
<br>
Invoice Number : 21006111579220230302<br>
Cx Name : Randolph Briggs<br>
Cx contact number : +971 56 8327196<br>
<br>
Issue Description: Customer reporting us that " I purchased some goods and requested for the goods to be packaged as I was traveling overseas. I was to return after an hour to pick up the goods but I forgot to do so and traveled overseas. Attached is my receipt
 of the goods, I would like to request for a refund of the goods.<br>
<br>
Above is my local Dubai number, it is active while traveling abroad hence please feel free to call me on that number.<br>
<br>
I had also spoke to an agent yesterday and they promised to have some one call back however I’ve had no calls come through as yet."<br>
<br>
Kindly check the same and assist us to resolve the issue.<br>
<br>
Regards,<br>
Mohammad Khalid</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>On Sat, 4 Mar at 3:47 PM
<span class="x_separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>​Hi Team,</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>With reference to the following,</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Problem Statement : Refund against the store purchase</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Invoice Number : 21006111579220230302</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Cx Name : Randolph Briggs</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Cx contact number : +971 56 8327196</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Issue Description: Customer reporting us that " I purchased some goods and requested for the goods to be packaged as I was traveling overseas. I was to return after an
 hour to pick up the goods but I forgot to do so and traveled overseas. Attached is my receipt of the goods, I would like to request for a refund of the goods.</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'><br>
Above is my local Dubai number, it is active while traveling abroad hence please feel free to call me on that number.<br>
<br>
I had also spoke to an agent yesterday and they promised to have some one call back however I’ve had no calls come through as yet."</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Kindly check the same and assist us to resolve the issue.</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Regards,</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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<span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>Mohammad Khalid</span><span style="font-size:10.5pt; font-family:-apple-system"></span>
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</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5786318:1125156</span><span style='font-size:10.5pt; font-family:"Segoe UI",sans-serif'>
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