Subject: New Reply Received - DW not updated - Order no. 9419762796
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 08:25:14 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  DW not updated - Order no. 9419762796   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Did not find any information on order number <span style="font-size:10.0pt;color:black">
9419762796, Please check with online team if it is online order, to which Shukran id this return order is credited.</span>
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<div>From: Centrepoint Ajman City Centre &lt;[email-masked]&gt;
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<b>Sent:</b> Friday, March 17, 2023 6:30 PM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;<br>
<b>Cc:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; Srinivas Thangedapally &lt;[email-masked]&gt;; Rifan Razool &lt;[email-masked]&gt;; Ismail Alisaheb &lt;[email-masked]&gt;<br>
<b>Subject:</b> DW not updated - Order no. 9419762796 </div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:black">Hi Team,</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:black">This is regarding the digital wallet not being updated immediately as soon as the amount credited to the DW. <br>
As per the conversation with the hotline, the amount as been credited to "my Shukran pay" and where as "my Shukran pay' of this customer (+97561139133) is not linked to the digital wallet. Is there any possiblity to fix this issue as the customer wants to use
 this amount as soon as possible. Kindly do the needful as the customer is waiting for clarification. Below are the details for reference. </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:black">Shukran mobile no. 0561139133</span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:black">Customer name - Ahmed Shahin </span></div>
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<div class="MsoNormal" style="background:white"><span style="font-size:10.0pt;color:black">Order no. 9419762796
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<div style="background:white"><span style="color:black">Regards,</span></div>
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<div style="background:white"><span style="color:black">Maleesha </span></div>
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<div style="background:white"><span style="color:black">Centrepoint Ajman CC</span></div>
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<div style="background:white"><span style="color:black">21004</span></div>
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<div style="background:white"><span style="color:black">CUG +971526935874</span></div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5864666