Subject: Ticket Assigned - Conversation with Salima
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 08:20:19 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Salima Salima                    Hi           12:05 PM, 20th Mar                     Salima                    Still no update on my issue           12:05 PM, 20th Mar                     Salima                    ticket 5823324           12:05 PM, 20th Mar                     Salima                    How much more time will it take           12:05 PM, 20th Mar                     Salima                    Hi           12:06 PM, 20th Mar                     Salima                    ticket 5823324           12:06 PM, 20th Mar                     Salima                    Case is ongoing since 2 weeks           12:06 PM, 20th Mar                     Salima                    I need it resolved today as I’m tired of following up           12:06 PM, 20th Mar                     Salima                    Please send me an email today on the status           12:07 PM, 20th Mar                   Mohammad                   Hi Salima, Good Afternoon. Thank you for contacting Max. My name is Khalid. I will be happy to assist you.           12:10 PM, 20th Mar                   Mohammad                   We are sorry for this unexpected delay in the refund.           12:12 PM, 20th Mar                   Mohammad                   We would like to inform you that we have forwarded your issue to the higher authorities.           12:12 PM, 20th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           12:12 PM, 20th Mar                     Salima                    Can you send me an email confirming this           12:13 PM, 20th Mar                     Salima                    Since i haven’t received a single email on my issue           12:13 PM, 20th Mar                     Salima                    How do I know that it has been escalated           12:13 PM, 20th Mar                   Mohammad                   As per your request we will also send you email stating that the issue has been escalated to the higher authorities.           12:15 PM, 20th Mar                     Salima                    Yes please           12:15 PM, 20th Mar                   Mohammad                   Is there anything else I can assist you with?           12:16 PM, 20th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           12:19 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5896659