Subject: Ticket Assigned - Conversation with vjc?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 20 Mar 2023 08:03:25 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with vjc? vjc?                    Hello           11:32 AM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:32 AM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hello Vjc? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:32 AM, 20th Mar                     vjc?                    1           11:33 AM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:33 AM, 20th Mar                     vjc?                    9419211954           11:33 AM, 20th Mar                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=SD010113647    You can also easily track your order from My Account > Order History.             11:33 AM, 20th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:33 AM, 20th Mar                     vjc?                    3           11:33 AM, 20th Mar                   Centrepoint UAE whatsapp bot                    Hi Vjc? , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:33 AM, 20th Mar                     vjc?                    5           11:33 AM, 20th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:34 AM, 20th Mar                   Mohammad                   Good Afternoon Valerie, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           11:39 AM, 20th Mar                     vjc?                    Kindly check my refund status regarding my cancelled order           11:40 AM, 20th Mar                     vjc?                    This is the order no. 9419211954           11:41 AM, 20th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:46 AM, 20th Mar                     vjc?                    Okay           11:46 AM, 20th Mar                   Mohammad                   Thank you for your patience.           11:50 AM, 20th Mar                   Mohammad                   Kindly note that we have checked that the refund against the item Babyzen YOYO Grey Color Pack - 6+ is getting failed at our end.           11:50 AM, 20th Mar                   Mohammad                   We will forward the issue to the tech team and will update you via the email.           11:51 AM, 20th Mar                     vjc?                    But why ?           11:51 AM, 20th Mar                     vjc?                    I need the refund of it i cancelled and when the delivery called me i inform them and they said the refund will be process once the item go back to the warehouse           11:52 AM, 20th Mar                     vjc?                    Its longtime and how many times i contact customer service           11:53 AM, 20th Mar                     vjc?                    They said it will refund           11:53 AM, 20th Mar                   Mohammad                   We can understand your disappointment here kindly allow us some time so that we can check it with our tech team.           11:53 AM, 20th Mar                   Mohammad                   We will get back to you via the email once we will have any information.           11:54 AM, 20th Mar                     vjc?                    Check it now and i need the answer now and i need the refund also           11:54 AM, 20th Mar                     vjc?                    Its already how many days           11:55 AM, 20th Mar                   Mohammad                   We have already checked and found that there is technical error while refunding the amount.           11:55 AM, 20th Mar                     vjc?                    Still i didnt recieve any refund           11:55 AM, 20th Mar                   Mohammad                   And this is the reason we are asking you some time so that we can get it checked with our tech team.           11:56 AM, 20th Mar                     vjc?                    Then find a solution for it           11:56 AM, 20th Mar                     vjc?                    How many days should i need to wait ?           11:56 AM, 20th Mar                   Mohammad                   It may take upto 48 hours to find the solution.           11:58 AM, 20th Mar                     vjc?                    Okay           11:58 AM, 20th Mar                   Mohammad                   We request you to kindly wait till this time and we will get back to you once any information will have on the issue.           11:59 AM, 20th Mar                   Mohammad                   Is there anything else I can assist you with?           12:01 PM, 20th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           12:02 PM, 20th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5896566