Subject: Note Added - [#5847994] Conversation with Wael
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 14:41:04 +0000

Hi ,    Wajeeha Arshi added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5847994    Subject:  Conversation with Wael   Requester: Wael    Note Content:   <div class="WordSection1">
<div class="MsoNormal">Hi,</div>
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<div class="MsoNormal">Thanks</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; <br>
<b>Sent:</b> Sunday, March 19, 2023 12:35 PM<br>
<b>To:</b> Wajeeha Arshi &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5847994] - Conversation with Wael</div>
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<b><i><span style="font-size:13.5pt;color:indianred">CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Hi Team,<br>
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Regarding the following concern kindly find the details below:<br>
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Item Id and Name : 165015870 -- Printed Wooden Nightstand - 54x40x70 cms<br>
Territory : UAE<br>
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Problem Statement: Cx received damaged product<br>
Order Date : Mar 12, 2023<br>
Order ID: 9419068840<br>
Tracking ID: FP031423000336<br>
Assistance Required: Provide assistance</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Issue Description: Customer emailed us informing that he/she received the item on 14/03/23 but the item in two quantity which they received are damaged. Customer also provided
 us the pictures of product.<br>
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PFA and assist us in further course of action.<br>
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Regards,<br>
Mohammad Khalid</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 15 Mar at 12:21 PM
<span class="separator">, Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Regarding the following concern kindly find the details below:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Item Id and Name : 165015870 -- Printed Wooden Nightstand - 54x40x70 cms</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>Territory : UAE<br>
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Problem Statement: Cx received damaged product<br>
Order Date : Mar 12, 2023<br>
Order ID: 9419068840<br>
Tracking ID: FP031423000336<br>
Assistance Required: Provide assistance</span></div>
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<span style='font-size:10.5pt;font-family:"-apple-system",serif'>On Wed, 15 Mar at 12:19 PM
<span class="separator">, Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>We need item code and territory to investigate the issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"-apple-system",serif'>From: Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Wednesday, March 15, 2023 11:30 AM<br>
<b>To:</b> Wajeeha Arshi &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Fwd: [#5847994] - Conversation with Wael</span></div>
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<b><i><span style='font-size:13.5pt;font-family:"-apple-system",serif;color:indianred'>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi team,<br>
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Problem Statement: Cx received damaged product<br>
Order Date : Mar 12, 2023<br>
Order ID: 9419068840<br>
Tracking ID: FP031423000336<br>
Assistance Required: Provide assistance<br>
<br>
Issue Description: Customer emailed us informing that he/she received the item on 14/03/23 but the item in two quantity which they received are damaged. Customer also provided us the pictures of product.<br>
<br>
PFA and assist us in further course of action.</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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Regards,<br>
Mohammad Khalid</span><span style='font-size:10.5pt;font-family:"-apple-system",serif'></span>
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