Subject: Ticket Assigned - Conversation with Edward Mallia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 14:12:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Edward Mallia Edward Mallia                    Hi           05:33 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:33 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello Edward Mallia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:33 PM, 19th Mar                     Edward Mallia                    2           05:33 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            05:33 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:33 PM, 19th Mar                     Edward Mallia                    2           05:34 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:34 PM, 19th Mar                     Edward Mallia                    1           05:34 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:34 PM, 19th Mar                     Edward Mallia                    [email-masked]           05:34 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:34 PM, 19th Mar                     Edward Mallia                    Hi, I am getting in contact about ticket number 5584893. I have obtained the Wintouch K717 device and will be coming to you stores some time this week. Can you please let me know what documentation I need to present in order to ensure everything is in order?           05:37 PM, 19th Mar                   Mohammad                   Good Evening Edward, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           05:50 PM, 19th Mar                     Edward Mallia                    Hi Khalid           05:51 PM, 19th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           05:55 PM, 19th Mar                     Edward Mallia                    Of course           05:55 PM, 19th Mar                     Edward Mallia                    Let me know if you need any details or information about the ticket           05:55 PM, 19th Mar                   Mohammad                   Thank you for your patience.           05:58 PM, 19th Mar                   Mohammad                   We would like to inform you that we can only get it back as return online as one time exception.           05:59 PM, 19th Mar                     Edward Mallia                    What do you mean?           05:59 PM, 19th Mar                     Edward Mallia                    I don’t want to do an online return. I want to do a store return for a daily device           06:00 PM, 19th Mar                     Edward Mallia                    Please see this email about the product           06:00 PM, 19th Mar                     Edward Mallia                             06:01 PM, 19th Mar                   Mohammad                   Sorry for the previous response.           06:02 PM, 19th Mar                   Mohammad                   Kindly note that we will have forwarded your contact number 0505290583 to the store team and they will contact you.           06:03 PM, 19th Mar                   Mohammad                   Kindly confirm us the contact number.           06:03 PM, 19th Mar                     Edward Mallia                    Yes confirmed           06:03 PM, 19th Mar                     Edward Mallia                    Please note that I have already had this conversation with the store team in January.           06:03 PM, 19th Mar                     Edward Mallia                    The item was a gift to someone who lives abroad. I have now obtained the item again           06:04 PM, 19th Mar                   Mohammad                   Thank you for the confirmation.           06:04 PM, 19th Mar                     Edward Mallia                    I will be coming to the store next week and wanted to check that there will not be any issues at the store.           06:04 PM, 19th Mar                     Edward Mallia                    Please let me know what I need to take with me           06:05 PM, 19th Mar                   Mohammad                   Kindly wait for the call from the store team and they will inform you what you should be carrying while visiting the store.           06:05 PM, 19th Mar                     Edward Mallia                    I’m sorry, but I will not do that           06:05 PM, 19th Mar                     Edward Mallia                    This has been dealt with in January           06:05 PM, 19th Mar                     Edward Mallia                    You and the rest of the team should be aware of the outcome           06:05 PM, 19th Mar                     Edward Mallia                    It’s exactly why I’m talking to you before going to the store           06:06 PM, 19th Mar                     Edward Mallia                    Please make sure there is an easy way for the store employees to understand and verify what has been decided in January           06:06 PM, 19th Mar                   Mohammad                   Ok, in this situation first we will get the response from the store team and will update you via the email according to them.           06:07 PM, 19th Mar                     Edward Mallia                    Ok … please expedite           06:08 PM, 19th Mar                     Edward Mallia                    My relatives are here for a short while and I expect this to be settled by the time they leave           06:09 PM, 19th Mar                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           06:10 PM, 19th Mar                     Edward Mallia                    Thank you ?           06:10 PM, 19th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           06:12 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5882385