Subject: Ticket Assigned - Conversation with Renu?
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 14:03:47 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Renu? Renu?                    Hi I am still waiting to get my refund. I have spent 229 dhs and got refund on 125 dhs.           05:25 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:25 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:25 PM, 19th Mar                     Renu?                    1           05:25 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello Renu? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:25 PM, 19th Mar                     Renu?                    3           05:25 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            05:25 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:25 PM, 19th Mar                     Renu?                    2           05:26 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             05:26 PM, 19th Mar                     Renu?                    1           05:26 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           05:26 PM, 19th Mar                     Renu?                    [email-masked]           05:27 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:27 PM, 19th Mar                   Mohammad                   Good Evening Renu, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           05:38 PM, 19th Mar                   Mohammad                   Could you please confirm us the order id 9417942619 against which your are concerning about?           05:44 PM, 19th Mar                   Mohammad                   We would like to inform you that we have refunded you the amount of AED 125 in your My credit wallet.           05:51 PM, 19th Mar                   Mohammad                   Also confirm us if you have returned this item too in the same return request?           05:51 PM, 19th Mar                   Mohammad                   Hi, I'm not getting a response from you. Are we still connected?           05:55 PM, 19th Mar                   Mohammad                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:03 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5881889