Subject: Ticket Assigned - Conversation with Emilia
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 13:56:27 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Emilia Emilia                    Hello! Trying to order through your app for the first time but unable to use the promo code. I tried to order this same basket earlier today but the payment didn’t go through so it was cancelled. I would like to use the discount. Can you help?           05:31 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            05:31 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            05:31 PM, 19th Mar                     Emilia                    1           05:31 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello Emilia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            05:31 PM, 19th Mar                     Emilia                             05:31 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hi Emilia , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            05:31 PM, 19th Mar                     Emilia                    5           05:31 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           05:31 PM, 19th Mar                   Mohammad                   Good Evening Emilia, Thank you for contacting Centrepoint, This is Khalid, How may I assist you today?           05:39 PM, 19th Mar                     Emilia                    Hello! Trying to order through your app for the first time but unable to use the promo code. I tried to order this same basket earlier today but the payment didn’t go through so it was cancelled and now I’m not able to use it. Can you help?           05:39 PM, 19th Mar                     Emilia                             05:40 PM, 19th Mar                     Emilia                             05:40 PM, 19th Mar                   Mohammad                   Thank you for sharing the details. Please allow me a moment to check this for you.           05:41 PM, 19th Mar                   Mohammad                   Thank you for your patience.           05:46 PM, 19th Mar                   Mohammad                   Kindly note that we are offering you the voucher of amount AED 32 as compensation which you can use on minimum threshold of amount AED 209.           05:47 PM, 19th Mar                     Emilia                    How can I use it? I would like to proceed with the same basket and complete the order           05:48 PM, 19th Mar                   Mohammad                   Kindly note that we will get it created with our voucher team and it may take upto 24-48 hours.           05:49 PM, 19th Mar                   Mohammad                   We request you to kindly allow us the time so that we can get it created and we will update you via the email once it will be created.           05:50 PM, 19th Mar                     Emilia                    Great, thank you ?           05:51 PM, 19th Mar                   Mohammad                   Is there anything else I can assist you with?           05:52 PM, 19th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           05:55 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5881505