Subject: Email was not delivered to [email-masked]
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 12:26:51 +0000

Hi Mohammad Khalid,  
  The following message composed by you on ticket 5852182 failed to reach the recipient [email-masked]. 
  Reason: "Emails from your domain are blocked by the recipient mail server due to content of this email classified as spam or spam emails sent earlier. Please verify the content of email and try again later..  "
  Message content:  Hi Team,  Problem Statement: Refund approval Order Date : Mar 10, 2023 Order ID: 9418582120 Tracking ID: FP031023002637 Order value: AED 246  Assistance Required: Refund approval  Issue Description: As per the customer he did not receive the order.  Case history: The customer contacted us on March 15, 2023 and the same was escalated to Delivery team. Deliver team shared with us POD and cx is still denying that he did not receive the order.  Customer history: Customer is shopping with us since 10/18/22 and has a total of 3 completed orders.  Assistance Required: Kindly provide us the approval to process the refund for the mentioned order and assist to close this case.  Thank you for your help!  Regards, Mohammad Khalid