Subject: Ticket Assigned - Conversation with Sara
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 11:44:22 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sara Sara                    Hello would like to check on the status of my returned orders           03:25 PM, 19th Mar                     Sara                             03:26 PM, 19th Mar                     Sara                    Both items were returned two days ago but on the app only one is showing ad returned           03:27 PM, 19th Mar                   Mohammad                   Good Afternoon Sara, Thank you for contacting Max, This is Khalid, I will be happy to help you.           03:28 PM, 19th Mar                   Mohammad                   Thank you for your patience.           03:31 PM, 19th Mar                   Mohammad                   Kindly note that the second item also reached at our warehouse on March 18.           03:31 PM, 19th Mar                   Mohammad                   We would like to inform you that it will take us 1
  - 2 business days from the time we receive your return to conduct a quality check and issue your refund.           03:32 PM, 19th Mar                     Sara                    Ok thank u for the update           03:32 PM, 19th Mar                     Sara                    When i will get the refund pls           03:32 PM, 19th Mar                   Mohammad                   Once the refund of amount AED 52.78 will be done, it may take upto 7-14 days to reflect in your bank account and amount AED 2.22 will be credited instantly on your My credit wallet.           03:32 PM, 19th Mar                     Sara                    What about the second item           03:33 PM, 19th Mar                     Sara                    The total is 95           03:34 PM, 19th Mar                   Mohammad                   Kindly note that the refund of amount AED43.18 is already processed on to your original mode of payment dated on 19/03/2023           03:39 PM, 19th Mar                 
   Mohammad                   And it may take upto 7-14 day to reflect in your account.           03:39 PM, 19th Mar                     Sara                             03:39 PM, 19th Mar                     Sara                    So the 43 is the one highlited above correct?           03:40 PM, 19th Mar                     Sara                    And the 52 is the second item           03:40 PM, 19th Mar                   Mohammad                   Yes.           03:42 PM, 19th Mar                   Mohammad                   Is there anything else I can assist you with?           03:42 PM, 19th Mar                     Sara                    Thank u khalid appreciated           03:43 PM, 19th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:43 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/t
 ickets/5875286