Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 11:40:08 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hi           02:55 PM, 19th Mar                   Mohammad                   Good Afternoon Dear Customer, Thank you for contacting Max, This is Khalid, How may I assist you today?           02:59 PM, 19th Mar                     User                    I recived my order           03:01 PM, 19th Mar                     User                             03:01 PM, 19th Mar                     User                    With this defect           03:01 PM, 19th Mar                     User                    I need the product but i want to exchange it with a good one           03:01 PM, 19th Mar                   Mohammad                   We are really sorry for the inconvenience caused to you.           03:08 PM, 19th Mar                   Mohammad                   Could you please share with us your order id so that we can check
  and assist you accordingly?           03:08 PM, 19th Mar                     User                             03:12 PM, 19th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           03:15 PM, 19th Mar                   Mohammad                   Thank you for your patience.           03:17 PM, 19th Mar                   Mohammad                   We would like to inform you that in order to exchange your Max product you can visit and return the product to Max store and use your cash refund or Credit Note to buy a new product right away.           03:18 PM, 19th Mar                     User                    I cannot visit the store           03:19 PM, 19th Mar                     User                    Can           03:19 PM, 19th Mar                     User                    I do it online           03:19 PM, 19th Mar                     User                    And if i reorder it how ca
 n i get a good ones           03:20 PM, 19th Mar                   Mohammad                   Kindly note that in online return request you will only get the refund not the replacement.           03:20 PM, 19th Mar                     User                    What is credit note           03:21 PM, 19th Mar                     User                    And i used shokran piont in this order so whatvis the amoint of refund           03:22 PM, 19th Mar                   Mohammad                   Credit note is simply document which stating that you return the item with us.           03:24 PM, 19th Mar                     User                    Can i get credit note in oine return           03:25 PM, 19th Mar                     User                    What about the used shukran points?           03:26 PM, 19th Mar                     User                    Can i get credit note in online return           03:26 PM, 19th Mar                   Mohammad                   Sorry to inform 
 you but you will only get the refund in online return.           03:27 PM, 19th Mar                   Mohammad                   Is there anything else I can assist you with?           03:28 PM, 19th Mar                     User                    Ok the amount of shukran points used           03:29 PM, 19th Mar                     User                    How can i return them           03:29 PM, 19th Mar                     User                    Or i will refunded with the product value           03:30 PM, 19th Mar                   Mohammad                   Kindly note that the amount used through shukran points you will get the equivalent amount in you My credit wallet.           03:34 PM, 19th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           03:39 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpd
 esk/tickets/5875048