Subject: Ticket Assigned - Conversation with .
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 10:25:27 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with . .                    What are you trying to explain me           01:39 PM, 19th Mar                     .                    How can it be resolved when I have not been acknowledged           01:39 PM, 19th Mar                     .                    Then why your team saying that we will keep you posted by email           01:40 PM, 19th Mar                     .                    Where is the email ?           01:40 PM, 19th Mar                   Mohammad                   Good Afternoon Dear customer, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:45 PM, 19th Mar                     .                    I am already on the chat please review and kindly revert           01:46 PM, 19th Mar                   Mohammad                   We would like to ask you kindly let us know if you are being assisted on another chat?           01:53 PM, 19th Mar                     .                    Someone was assisting me and then they left the chat           01:54 PM, 19th Mar                     .                    Kindly review my concern and close it your team is prolonging it on and on           01:54 PM, 19th Mar                   Mohammad                   Thank you for your patience.           01:58 PM, 19th Mar                     .                    When u guys reply late that’s our patience but if we reply one minute late your team close the window           01:59 PM, 19th Mar                   Mohammad                   You are contacting us regarding the 50% offer.           01:59 PM, 19th Mar                     .                    Please for the sake of god I can’t do typing no more please re read the conversations from 9 th march           02:00 PM, 19th Mar                   Mohammad                   We are again checking the concern.           02:05 PM, 19th Mar                   Mohammad                   Kindly hold for a moment.           02:05 PM, 19th Mar                   Mohammad                   Thank you for your patience.           02:09 PM, 19th Mar                   Mohammad                   As per the tech team we have checked the prices of the products from the order and see no promotion was live on the date of order placed.           02:09 PM, 19th Mar                     .                             02:10 PM, 19th Mar                     .                             02:10 PM, 19th Mar                     .                             02:10 PM, 19th Mar                   Mohammad                   Thank you for sharing the details.           02:13 PM, 19th Mar                   Mohammad                   Kindly note that we will have to check it again with the tech team.           02:13 PM, 19th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:14 PM, 19th Mar                     .                    I wasted my whole evening of 9 Ty march over this and your agents are telling me thier is no problem no issue no matter I mean how ??           02:14 PM, 19th Mar                     .                             02:15 PM, 19th Mar                   Mohammad                   We are really sorry to you for that.           02:17 PM, 19th Mar                   Mohammad                   his is definitely not the experience we wish you to have.           02:17 PM, 19th Mar                   Mohammad                   *This           02:17 PM, 19th Mar                     .                    We are today at 19 th march no email no messages are properly acknowledged           02:17 PM, 19th Mar                   Mohammad                   We can understand your frustration here.           02:19 PM, 19th Mar                   Mohammad                   Kindly provide us 24-48 hours more and we will get back to you with proper solution.           02:19 PM, 19th Mar                     .                    Can u tell me ? What’s the update now           02:19 PM, 19th Mar                     .                    It’s been 11 days already           02:19 PM, 19th Mar                     .                    48 hours multiplied           02:20 PM, 19th Mar                   Mohammad                   We already informed you the previous update of the team. Kindly allow us some more time so that we can forward this issue again to the tech team.           02:21 PM, 19th Mar                     .                    So is your team going to send me message or again I am supposed to message and repeat it all           02:22 PM, 19th Mar                   Mohammad                   We will update you via the email.           02:23 PM, 19th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:24 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5873164