Subject: Ticket Assigned - Conversation with Archa Suseelan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 10:22:45 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Archa Suseelan Archa Suseelan                    Halo           01:43 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:43 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            01:43 PM, 19th Mar                     Archa Suseelan                    1           01:44 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Hello Archa Suseelan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:44 PM, 19th Mar                     Archa Suseelan                    3           01:44 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            01:44 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:44 PM, 19th Mar                     Archa Suseelan                    2           01:44 PM, 19th Mar                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:44 PM, 19th Mar                     Archa Suseelan                    1           01:44 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please enter your email address           01:44 PM, 19th Mar                     Archa Suseelan                    [email-masked]           01:44 PM, 19th Mar                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:44 PM, 19th Mar                   Mohammad                   Good Afternoon Archa, Thank you for contacting Centrepoint, This is Khalid, I will be happy to help you.           01:46 PM, 19th Mar                     Archa Suseelan                    Hai           01:46 PM, 19th Mar                     Archa Suseelan                    This is regarding i have already contacted your agent last week and i got the ticket or complaint reference number as 5835788           01:47 PM, 19th Mar                     Archa Suseelan                    I purchased in Max application using Tabby. I returned all items and refund option to credit pn shukran pay.           01:48 PM, 19th Mar                     Archa Suseelan                    145 Aed i am not finding in my shukran wallet. Still I am receiving Tabby msg for payment due.           01:49 PM, 19th Mar                     Archa Suseelan                    I didnt purchase items. Whatever purchased is returned and i opted refund. I didnt got refund by any source. Still Tabby payment is  active for the orders.           01:50 PM, 19th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:50 PM, 19th Mar                     Archa Suseelan                    Ok           01:51 PM, 19th Mar                   Mohammad                   Thank you for your patience.           01:54 PM, 19th Mar                   Mohammad                   Could you please confirm us the order id 9416015824?           01:54 PM, 19th Mar                     Archa Suseelan                    Yes           02:00 PM, 19th Mar                   Mohammad                   Thank you for the confirmation.           02:02 PM, 19th Mar                   Mohammad                   As we can check the refund of amount AED 146.25 against the same order has been processed on your My credit wallet.           02:03 PM, 19th Mar                     Archa Suseelan                    My credit wallet is what?           02:04 PM, 19th Mar                     Archa Suseelan                    It is shukran pay or my bank account or tabby?           02:04 PM, 19th Mar                     Archa Suseelan                    See i got Sms that it is credited to Shukran pay before raising the complaint.           02:05 PM, 19th Mar                     Archa Suseelan                    After few days it is zero           02:05 PM, 19th Mar                     Archa Suseelan                    I didnt made any purachse from any sites           02:05 PM, 19th Mar                   Mohammad                   My credit wallet is a wallet called Shukran pay if you enabled the Shukran pay option.           02:05 PM, 19th Mar                     Archa Suseelan                    How can the refund go without me making purchase           02:06 PM, 19th Mar                     Archa Suseelan                    I got message it is credited to shukran pay. It was reflecting there also           02:06 PM, 19th Mar                     Archa Suseelan                    I got the message on 06/03/2023           02:06 PM, 19th Mar                     Archa Suseelan                    On the same week, i am seeing the wallet zero           02:07 PM, 19th Mar                     Archa Suseelan                    I didnt made any purchase           02:07 PM, 19th Mar                     Archa Suseelan                    It is still reflecting on my Tabby also for payments           02:07 PM, 19th Mar                   Mohammad                   Could you please share with us the screenshot of the Shukran pay wallet.           02:08 PM, 19th Mar                     Archa Suseelan                    Yes           02:09 PM, 19th Mar                     Archa Suseelan                             02:09 PM, 19th Mar                     Archa Suseelan                    This 45 points i earned from instore purchase at splash using cash payment           02:09 PM, 19th Mar                   Mohammad                   Also if possible kindly send the screenshot of the My credit wallet.           02:10 PM, 19th Mar                     Archa Suseelan                             02:10 PM, 19th Mar                     Archa Suseelan                             02:11 PM, 19th Mar                   Mohammad                   Thank you for sharing the screenshots.           02:11 PM, 19th Mar                     Archa Suseelan                    See my shukran transacation. I dint use any credit or refund amount           02:11 PM, 19th Mar                   Mohammad                   Kindly note that we will forward the issue to the tech team and we will update you via the email once any information will receive.           02:11 PM, 19th Mar                   Mohammad                   We request you to kindly allow us some time so that we can do the needful for you.           02:12 PM, 19th Mar                     Archa Suseelan                             02:12 PM, 19th Mar                     Archa Suseelan                    FYI           02:12 PM, 19th Mar                     Archa Suseelan                    Attach these also           02:12 PM, 19th Mar                     Archa Suseelan                    This is the same last week also the agent told me           02:13 PM, 19th Mar                     Archa Suseelan                    How long should I wait?           02:13 PM, 19th Mar                     Archa Suseelan                    No reply or sms or mail for that one till now.           02:13 PM, 19th Mar                     Archa Suseelan                    My money is lost and i still need to make payment in tabby for that. I didnt purchase anything at all           02:14 PM, 19th Mar                   Mohammad                   Thank you for sharing the more details.           02:14 PM, 19th Mar                   Mohammad                   We will share all the details with the team and will update you via the email           02:14 PM, 19th Mar                     Archa Suseelan                    Within how many days I can expect?           02:15 PM, 19th Mar                     Archa Suseelan                    See tabby is still asking for payment for this order. I made initial payment already.           02:16 PM, 19th Mar                   Mohammad                   We would like to inform you that it may take upto 24-48 hours.           02:18 PM, 19th Mar                   Mohammad                   We request you to kindly allow us the above mentioned time so that we can do the needful for you.           02:20 PM, 19th Mar                     Archa Suseelan                    Okay           02:20 PM, 19th Mar                     Archa Suseelan                    Will wait for the reply           02:20 PM, 19th Mar                     Archa Suseelan                    Thankyou           02:20 PM, 19th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Centrepoint.  Have a wonderful day.           02:22 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5873146