Subject: Ticket Assigned - Conversation with ree
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 10:18:39 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ree ree                    the offer was shown in the app...if the offer wasn't available on the app then why was the offer shown there!?           01:41 PM, 19th Mar                     ree                    i would like a compensation in the form of free delivery for the following order 9420628074 as i opted for cash on delivery...           01:42 PM, 19th Mar                   Mohammad                   Good Afternoon Reema, Thank you for contacting Max, This is Khalid, I will be happy to help you.           01:46 PM, 19th Mar                     ree                    hello khalid           01:47 PM, 19th Mar                     ree                    the offer was shown in the app...if the offer wasn't available on the app then why was the offer shown there!?           01:47 PM, 19th Mar                     ree                    i would like a compe
 nsation in the form of free delivery for the following order 9420628074 as i opted for cash on delivery...           01:47 PM, 19th Mar                   Mohammad                   Thank you for sharing the order details. Please allow me a moment to check this for you.           01:48 PM, 19th Mar                     ree                    okk           01:49 PM, 19th Mar                   Mohammad                   Could you please share with us the notification you received for the offer?           01:50 PM, 19th Mar                     ree                    i do not have the screenshot of the offer           01:51 PM, 19th Mar                     ree                    and im sure that you will be able to check the offer details and the order details...           01:51 PM, 19th Mar                   Mohammad                   Thank you for your patience.           01:56 PM, 19th Mar                   Mohammad                   Kindly note that we are not able to see any such off
 er in your order.           01:56 PM, 19th Mar                   Mohammad                   Kindly share with us any proof of the offer so that we can check and assist you accordingly.           01:57 PM, 19th Mar                     ree                    im sure that ur able to see all ur past offers...           01:59 PM, 19th Mar                     ree                    please go through tht           01:59 PM, 19th Mar                     ree                    as i have not taken any screenshot of the offer           01:59 PM, 19th Mar                     ree                    the offer was shown as free delivery for all orders and the offer was not applicable for my order...           02:00 PM, 19th Mar                     ree                    and im pretty sure that according to that offer i was eligible for free delivery           02:00 PM, 19th Mar                     ree                    and as a compensation i would like free delivery for my order 9420628074      
      02:01 PM, 19th Mar                   Mohammad                   We are sorry for the inconvenience caused.           02:06 PM, 19th Mar                     ree                    and as a compensation what would be able to provide for the falsely shown offer?           02:07 PM, 19th Mar                   Mohammad                   We are offering you a voucher of amount AED 10 and you would be able to use the same on minimum order value of AED 11.           02:10 PM, 19th Mar                   Mohammad                   Kindly note that it will take 24-48 hours to get it created.           02:11 PM, 19th Mar                   Mohammad                   Is there anything else I can assist you with?           02:15 PM, 19th Mar                     ree                    ok thank you           02:17 PM, 19th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           02:18 PM, 19th Mar        
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