Subject: New Reply Received - Shukran Pay Wallet
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 09:26:07 +0000

Hi Mohammad Khalid,  The customer has responded to the ticket.  Shukran Pay Wallet  Ticket comment <div dir="ltr"></div>
<div dir="ltr">Please find the attached photo of my old shukran card.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Mar 19, 2023, at 12:23 PM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">Dear <img alt="image0.jpeg" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxNTE3MDU0MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.gtTbBpUrSnhoytvGxD3dJEb-Q7JZ8vqoRisgtDo_qIE" data-id="2044015170541">Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5838062</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
<div dir="ltr">
<span>-</span>——</div>
<div dir="ltr">Mohammad Khalid : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Ghaid,<br>
<br>
Thank you for getting in touch with Centrepoint.<br>
<br>
We sincerely apologize for the inconvenience caused and really sorry if we’ve taken longer than usual to get back to you.</div>
<div>
<br>
</div>
<div dir="ltr">We would like to confirm from you kindly share with us the shukran card number through which you transferred the amount to the new shukran card so that we can assist you fully.</div>
<div dir="ltr">​<br>
</div>
<div dir="ltr">Thank you for your understanding and cooperation with us.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Looking forward to hear from you soon.<br>
</div>
</div>
<div dir="ltr">
<div>
<br>
</div>
<div style="margin-top: 0px; margin-bottom: 1rem; box-sizing: border-box">Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, " dir="ltr">Centrepoint </span>Support
 Team</div>
</div>
</div>
<div></div>
<div>
<br>
</div>
<br>

</div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5838062