Subject: Ticket Assigned - Conversation with ? Jessica ?
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 19 Mar 2023 09:21:48 +0000

Hi Mohammad Khalid,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? Jessica ? ? Jessica ?                    Hi           01:02 PM, 19th Mar                   Mohammad                   Good Afternoon Jessica, Thank you for contacting Max, This is Khalid, How may I assist you today?           01:04 PM, 19th Mar                     ? Jessica ?                    I have an order which was supposed to be delivered since yesterday but i did not receive until now           01:04 PM, 19th Mar                     ? Jessica ?                             01:05 PM, 19th Mar                     ? Jessica ?                             01:05 PM, 19th Mar                   Mohammad                   Please allow me a moment to check this for you.           01:05 PM, 19th Mar                     ? Jessica ?                    And why also did i pay for delivery.           01:05 PM, 19th Mar                   Mohammad                   
 I am still checking the details.           01:08 PM, 19th Mar                   Mohammad                   Kindly hold for a moment.           01:09 PM, 19th Mar                     ? Jessica ?                    Ok           01:09 PM, 19th Mar                   Mohammad                   Thank you for your patience.           01:10 PM, 19th Mar                   Mohammad                   We have checked and found that our delivery team tried to deliver your order but without success.           01:10 PM, 19th Mar                   Mohammad                   And our delivery team is again out for delivery today.           01:10 PM, 19th Mar                   Mohammad                   Kindly note that you will receive the call from the courier agent prior to the delivery to arrange the time for delivery.           01:11 PM, 19th Mar                   Mohammad                   We would request you to kindly make sure that your contact number is active to avoid any delay.           0
 1:11 PM, 19th Mar                     ? Jessica ?                    Its a lie           01:12 PM, 19th Mar                     ? Jessica ?                    Usually they just leave outside my door           01:12 PM, 19th Mar                     ? Jessica ?                    Why this time its different?           01:12 PM, 19th Mar                     ? Jessica ?                    What did they try? They did not even call me!!           01:13 PM, 19th Mar                   Mohammad                   Kindly accept our full apologies for the inconvenience we have caused you, this is definitely not the experience we wish you to have.           01:13 PM, 19th Mar                     ? Jessica ?                    So?           01:14 PM, 19th Mar                   Mohammad                   We will forward the issue to the delivery team to expedite the delivery.           01:14 PM, 19th Mar                   Mohammad                   We request you to kindly allow us some time so th
 at we can do the needful for you.           01:14 PM, 19th Mar                     ? Jessica ?                    Why did i pay for delivery? My order was 100dhs +           01:15 PM, 19th Mar                   Mohammad                   We are sorry for the inconvenience caused to you.           01:18 PM, 19th Mar                   Mohammad                   We will forward this issue to the technical team and will ask them to do the needful.           01:19 PM, 19th Mar                   Mohammad                   Kindly allow us some time so that we can do the needful for you.           01:19 PM, 19th Mar                   Mohammad                   It was a pleasure to assist you. Thank you for shopping with Max.  Have a wonderful day.           01:21 PM, 19th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5872729